Program Manager - Full Time; 1164-201-N

Catholic Charities Brooklyn and Queens•Brooklyn, NY

10d•Onsite

About The Position

The Program Manager is responsible for the day-to-day administration and operation of the Older Adult Center, ensuring a welcoming, supportive environment, quality services, and adherence to budget while meeting all contractual obligations. The Program Manager is to establish strong liaisons with local health providers, NORC, and other community organizations to ensure continuity of care and implementation of strategy for “aging in place” for seniors of the center. Create an environment where diversity of all ethnic older adult members is celebrated and respected. Ensure quality programs, services, and lunch to participants according to agency and funding source regulations. Holds staff accountable for planning and implementation of quality service to clients, including food service management, provision of supportive services, and maintenance of sanitary, safety, and health guidelines. Ensure program and staff adherence to agency and contractual regulations. Ensure fiscal accountability of program, including adherence to budget. Prepare periodic written reports for the Director of Field Operations to address the progress of direct services to clients, programmatic issues, service levels, staff issues, building problems, outreach efforts, and any other pertinent matters. Responsible for site and incident reviews of clients and staff. Represent program at agency and community meetings and workshops.

Requirements

Bachelor’s Degree required.
Three years of experience in Human Service or Social Service field.
One year of supervisory/administrative experience preferably with older adults.
Good written & oral and listening skills.
Experience working with the community and advocacy.
Experience with direct service provision to clients.
Prior supervisory or administrative experience required.
Able to occasionally lift and/or move up to 15 pounds.
Ability to speak in front of large groups of people.
Ability to work flexible hours, according to the needs of program operation.
Ability to travel throughout the five boroughs as needed or required.

Nice To Haves

Master’s Degree in Human Services or related field preferred.
Bilingual – Chinese (Cantonese) preferred.

Responsibilities

Administer and operate the Older Adult Center on a day-to-day basis.
Ensure a welcoming and supportive environment.
Provide quality services and adhere to budget while meeting contractual obligations.
Establish strong liaisons with local health providers, NORC, and other community organizations.
Ensure continuity of care and implement strategy for "aging in place" for seniors.
Create an environment where diversity of all ethnic older adult members is celebrated and respected.
Ensure quality programs, services, and lunch to participants according to agency and funding source regulations.
Hold staff accountable for planning and implementation of quality service to clients.
Oversee food service management, provision of supportive services, and maintenance of sanitary, safety, and health guidelines.
Ensure program and staff adherence to agency and contractual regulations.
Ensure fiscal accountability of the program, including adherence to budget.
Prepare periodic written reports for the Director of Field Operations.
Conduct site and incident reviews of clients and staff.
Represent the program at agency and community meetings and workshops.