Program Manager
About The Position
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. We are seeking an experienced Program Manager with deep underwriting expertise to lead large-scale insurance delivery portfolios. The role involves managing global teams, ensuring operational excellence, driving profitability, and providing subject matter expertise in underwriting and risk assessment.
Requirements
- Strong experience in insurance underwriting (life/P&C/health)
- Proven track record in program or delivery management
- Expertise in risk assessment, pricing, and policy issuance
- Experience managing large/global teams
- Strong knowledge of SLA management, quality metrics, and operational KPIs
- Familiarity with regulatory compliance and underwriting guidelines
- Ability to review complex underwriting cases and provide sound decisions
- Experience in process improvement and cost optimization
- Strong stakeholder management and communication skills
Nice To Haves
- Experience in digital underwriting / automation initiatives
- Exposure to insurance transformation or consulting programs
- Knowledge of analytics tools or data-driven underwriting approaches
- Certifications in insurance (e.g., CPCU, AINS) or project management (PMP, Agile)
- Experience with workflow tools or underwriting systems/platforms
- Lean / Six Sigma exposure for process improvement
Responsibilities
- Lead end-to-end insurance delivery portfolios with accountability for quality, SLA adherence, and profitability
- Manage and mentor global teams delivering underwriting support, policy servicing, and risk assessment
- Ensure compliance with regulatory requirements and client-specific underwriting guidelines
- Provide SME support in underwriting, including risk assessment, pricing, and policy issuance
- Review complex underwriting cases and provide decision support
- Drive continuous improvement initiatives, focusing on productivity and cost optimization
- Design and implement underwriting frameworks, SOPs, and best practices
- Ensure accurate risk evaluation aligned with company risk appetite and underwriting guidelines
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
