Program Manager

Securitas Security Services•Cincinnati, OH

3h•$120,000 - $125,000•Remote

About The Position

We’re looking for a Global Clients Program Manager to act as a strategic security advisor for one of our key global clients. In this role, you’ll own the overall security program for your assigned account(s) – from strategy and service delivery to financial performance and continuous improvement. You’ll be the main point of contact for the client, making sure our services are consistent, proactive, and aligned with their business goals across multiple locations and regions. This is a high-visibility role with direct impact on client satisfaction, retention, and growth.

Requirements

Bachelor’s degree preferred.
At least 5 years of progressively responsible management experience in business management, security management, or a closely related field.
Proven experience managing key accounts or complex programs, ideally in a multi-site or global environment.
Strong financial acumen, including comfort with P&L, budgeting, and performance metrics.
Excellent relationship-building and communication skills, with the ability to influence at multiple levels.
Comfortable with extensive travel (around 50%) and working across time zones and cultures.

Responsibilities

Serve as the primary security advisor and relationship owner for assigned global client account(s).
Develop and execute a comprehensive security program strategy aligned with both Securitas and client objectives.
Lead regular business reviews with client stakeholders and Securitas leadership, addressing performance, risks, and opportunities.
Ensure consistent, high-quality service delivery across all client locations.
Coordinate and oversee Security Risk Reviews using industry best practices and client-specific tools.
Support special events, emergency coverage, and new site start-ups or transitions.
Drive standardization and continuous improvement of processes, post orders, and operating procedures.
Take full P&L ownership for the account, monitoring financial and operational indicators to improve performance.
Support strategic budget planning for guard services and security system deployments.
Lead or support global RFI/RFP responses, including pricing strategy and coordination across regions.
Build strong relationships with Securitas branches, alliance partners, and global service providers.
Coordinate global service delivery, ensuring alignment with the Global Clients Americas (GCA) model and best practices.
Help develop and maintain a global service network that can support the client’s evolving needs.
Identify risks, gaps, and opportunities in the security program and propose practical, data-driven solutions.
Introduce new ideas, tools, and approaches to improve service quality, efficiency, and client value.