Program Manager-HSSP

Southern California Health and Rehabilitation Program (SCHARP)•Los Angeles, CA

About The Position

Under the direction of the Director of Adult Specialty Programs, the Program Manager oversees the daily administrative and operational functions of an assigned team in the Adult Full-Service Partnership Intensive Case Management (FSP-ICM) program. The role provides formal administrative supervision to assigned staff and ensures compliance with Los Angeles County Department of Mental Health (LAC-DMH) requirements, Medi-Cal standards, FSP PSE guidelines, agency policies, and contractual obligations. The Program Manager oversees staffing, productivity, workflow, outreach and engagement timelines, documentation compliance, field-based service requirements, integrated care coordination, audit readiness, and continuity of care. In collaboration with other FSP ICM Program Managers in the Housing Supportive Services Program, the role monitors assigned sites through field visits, coordination meetings with ICMS-assigned providers, crisis-response support, and oversight of on-site service delivery. The Program Manager promotes recovery-oriented, trauma-informed, whole-person, community-based care consistent with FSP fidelity standards and the “whatever it takes” service philosophy. The position also oversees client services and clinical support, staff supervision and development, quality assurance, referrals and enrollment, project-based housing sites, crisis response, supportive funds, and housing coordination. The Program Manager serves as an on-call supervisor and as the LPS designee when required. Candidates must be able to pass a California Department of Justice background investigation, Live Scan and/or fingerprinting, and must have a valid California Driver’s License and access to a car with adequate insurance.

Requirements

Master’s degree in Social Work, Marriage and Family Counseling, Psychology, or a related field.
If not licensed, must be eligible to submit licensure with the California Board of Behavioral Sciences.
Must be registered with the California Board of Behavioral Sciences and maintain registration.
At least 2 years of experience providing mental health services post-licensure.
At least 2 years of experience providing specialty mental health field-based services to adults with severe and persistent mental health disorders who have a history of homelessness, co-occurring disorders, and/or incarceration.
Experience must include work as an on-site mental health provider within project-based housing and navigating subsidized housing processes through county housing departments such as LASHA and the Housing Authority.
Must obtain and maintain LPS designation.
Must qualify as a Qualified Mental Health Professional (QMHP) by the Department of Mental Health.
Must be able to pass a California State Department of Justice criminal background investigation, Live Scan and/or fingerprinting.
Must have a valid California Driver’s License and availability of a car with adequate car insurance.

Nice To Haves

Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMFT).
Bilingual English/Spanish.

Responsibilities

Oversee services for active clients by evaluating team members’ clinical support and ensuring alignment with program goals, including housing stability, reduced homelessness and criminal justice involvement, improved functioning and employability, and reduced use of urgent psychiatric, emergency department, and hospital services.
Provide weekly individual administrative supervision to assigned staff and conduct weekly team meetings to review and plan services for enrolled clients.
Ensure staff complete LOCUS assessments for each client every six months as defined in the PSE, and review scores with the treatment team to assess level of care and possible transfers.
Provide supervision and clinical guidance on cases assigned to the treatment team, coordinate consultations for high-risk or high-acuity clients, and collaborate across levels of care on potential transitions.
Ensure staff meet productivity expectations and complete progress notes and service documentation according to DMH and agency standards.
Review and countersign assigned staff progress notes; conduct periodic quality reviews for staff authorized to countersign their own notes; ensure notes meet DMH standards.
Review staff alerts, failed claims, and failed activities at least three times per week, and ensure pending notes and service documents are promptly corrected and completed.
Ensure staff enrolling clients complete required documentation promptly and deliver services according to FSP ICM PSE guidelines.
Ensure required paperwork is completed for client transfers or disenrollments and that chart documentation is finalized before discharge.
Monitor outreach and engagement to support timely client enrollment and access to care within 90 days.
Coordinate continuity of care for clients transitioning from hospitals, incarceration, shelters, or institutional settings.
Coordinate with ACCESS, hospitals, housing providers, and community resources to support integrated, whole-person care.
Monitor SRTS referrals for timely processing under Access to Care guidelines, program expectations, and agency screening and enrollment protocols; respond to referrals when administrative staff are unavailable.
Ensure client records in SRTS are entered promptly and kept current, with accurate active, disenrolled, outreach, and homeless statuses.
Ensure referrals from sites, programs, or screenings meet Access to Care requirements, and attend monthly meetings to triage agency clients who may need the program’s higher level of care.
Review staff caseloads weekly to assess referral and case capacity, and coordinate team coverage during staffing changes to maintain continuity of services.
Review team documentation before submission to the chart analyst and ensure clinical and administrative errors are corrected.
Meet with the Chart Analyst biweekly to review utilization and chart-audit results, direct revisions, identify documentation gaps, coordinate training, and provide timely staff training.
Ensure the program meets quality assurance standards and train staff on updated standards or new requirements.
Conduct weekly meetings with leads to review job-duty compliance, consult on cases and treatment team staffing, guide key tasks, ensure timely outcome measures and paperwork, and coordinate training.
Train and support lead staff, with support from the Director, to maintain leadership quality, provide structured supervision within established timeframes, address performance issues promptly, and reduce confusion from inconsistent leadership messaging.
Oversee assigned project-based housing sites by coordinating ICMS-provider collaboration, ensuring weekly meetings with team members and leadership, supporting staff and clients during crises, and assisting with onboarding new sites.
Provide on-site supervision as needed and visit each program site weekly for monitoring.
Submit monthly DMH reports on active, disenrolled, outreach, and potential outreach clients.
Ensure assigned client slots are filled and address barriers to successful placement.
Provide orientation training as needed and ensure new staff complete the onboarding training checklist after initial onboarding and shadowing.
Provide crisis intervention support during work hours when urgent, unplanned team situations arise.
Serve as the on-call supervisor, advising case managers and clinicians on crisis calls, and serve as the LPS designee when required.
Ensure the team completes five hours of required training each month (60 hours annually) and retains certificates for audits. Topics include Harm Reduction, Permanent Supportive Housing, Housing First, and Trauma-Informed Care.
Manage Client Supportive Funds (CSF) for contract compliance; train staff on submitting requests to managed care plans, the Department of Homeless Services and Housing, and the Department of Mental Health Services; help navigate approval barriers related to housing; and monitor vendor coordination and rent support based on client needs.
Maintain knowledge of permanent housing processes and train and support staff in securing temporary and permanent housing for clients.
Review staff timesheets for compliance with agency policies and procedures; conduct quality assurance reviews of clock-in and clock-out records; confirm service-delivery standards, including a minimum of four face-to-face contacts; and monitor unauthorized remote work.
Conduct annual performance reviews and quarterly evaluations. When necessary, complete write-ups, corrective action plans, and performance improvement plans for staff who do not meet standards or comply with agency policies and procedures.
Participate in leadership development initiatives at site and agency levels and support team members’ leadership growth.
Foster a psychologically safe team environment by addressing morale, burnout, and interpersonal differences.
Ensure the manager’s performance and the team’s work reflect the program’s emphasis on collaboration, communication, and community engagement.
Support adult programs by understanding each service and guiding clients to the most appropriate option.
Perform additional duties as assigned by supervisors, department leadership, or agency leadership.