Program Manager Valstream

JetBlue Airways Corporation•New York, NY

20h•Hybrid

About The Position

The ValStream Program Manager role is designed to seamlessly integrate & support best-in-class service to JetBlue on a daily basis for the ValStream software & other associated services. The role will serve as a liaison between the ValStream & JetBlue Teams and be a fully dedicated resource toward program development & ongoing management. The role will report to the Manager, Warranty & Repairs, with a dotted line to the ValStream Leadership Team.

Requirements

Bachelor's degree in Business, Mathematics, Data Science, Engineering, or Aviation Management; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
Experience in Aviation Repair Management or Procurement software and/or services
Three (3) years of experience serving in a technical capacity – engineering, repairs, aircraft maintenance, or other equivalent experience
Experience in communicating and influencing at every level and in a variety of ways both internally and externally
Available for overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

Direct experience working for an Airline
Engineering degree or equivalent technical background

Responsibilities

Everyday Customer Management, ensuring performance of the ValStream software for the JetBlue users
Monitoring, reporting and resolving identified software/process issues with the ValStream Team
Implementing, tracking & reporting out on Key Performance Indicators (KPIs) of the Program to internal JetBlue Leadership & external ValStream Leadership
Provide training of new features and support for JetBlue users. Liaison with ValStream Training Manager
Develop targeted savings plans in conjunction with internal JetBlue Stakeholders & ValStream Leadership
Proactively identify areas of under-performance and work with internal & external stakeholders to implement solutions
Work with ValStream software users to document requirements for new / enhanced features and work with the ValStream development Team on building & implementing these features
Track, validate, and support invoicing as well as bi-annual reconciliation & evaluation of the Program Return on Investment (ROI)
Other duties as assigned