Program Manager

Petal

9d•Remote

About The Position

Petal is a leading Canadian healthcare orchestration and medical billing company that is transforming healthcare systems by making them more agile, efficient, and resilient through advanced analytics, actionable insights, and innovative technology solutions. Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being named a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and help improve healthcare differently. What you can expect when joining the team Do you enjoy taking ownership of complex customer programs, bringing multiple teams together, and turning ambitious commitments into clear, achievable plans? As a Program Manager, you will lead some of Petal’s most strategic technology deployments for healthcare customers across Canada. These are complex, high-visibility programs involving large enterprise and public-sector clients, multiple internal teams, and solutions that may continue to evolve during delivery. Reporting directly to the Chief Customer Officer, you will work closely with Professional Services and partner with Product, Customer Success and other teams across Petal. You will be the person who keeps the full program moving: aligning stakeholders, clarifying decisions, managing risks and dependencies, and ensuring that Petal and the customer deliver on their commitments.

Requirements

5+ years of relevant project or program management experience, including repeated ownership of complex technology deployments
A demonstrated track record of leading program governance, steering committees, and executive-level communications
Experience working directly with enterprise customers, sponsors, and senior leaders in high-expectation environments
Experience coordinating multiple teams and interdependent workstreams while managing competing priorities
The ability to influence without direct authority and bring Product, delivery, customer, and leadership teams toward a shared outcome
A practical, solutions-oriented approach to ambiguity, product gaps, risks, and changing requirements
A high level of autonomy, ownership, urgency, and follow-through
Strong written and spoken English, since most customers supported by this role are English-speaking and located outside Quebec
The flexibility to support customers across Canadian time zones and to travel occasionally, generally no more than a few times per quarter
A university degree or an equivalent combination of education and relevant experience

Nice To Haves

Experience in healthcare, hospital environments, health technology, or another regulated industry
Experience delivering programs for government or other public-sector organizations
French-language skills
Experience with project management platforms such as Smartsheet, Monday.com , or comparable tools
PMP certification or graduate studies in project management
Experience helping improve PMO, governance, or delivery practices within an organization

Responsibilities

Lead several customer deployment programs at different stages, from RFP and planning through delivery, go-live, and adoption
Turn contractual commitments and customer requirements into clear program plans, milestones, responsibilities, and success criteria
Coordinate internal teams and customer stakeholders, often working closely with a Program Manager or equivalent counterpart on the customer side
Lead customer status meetings, internal working sessions, steering committees, and executive updates
Maintain a clear view of timelines, scope, resources, dependencies, risks, issues, and decisions across multiple concurrent programs
Build trusted relationships with demanding enterprise and public-sector customers and communicate confidently with sponsors and senior leaders
Work closely with Product and other internal teams to identify practical ways to close product or delivery gaps while keeping customer commitments on track
Anticipate problems, bring forward solutions, manage escalations, and create the sense of urgency needed to keep programs moving
Support RFP work by helping assess requirements, plan delivery, and identify dependencies before a program begins
Help customers reach value quickly by driving an efficient path to deployment and adoption
Contribute to internal initiatives that improve program governance, delivery methods, documentation, and project management practices when capacity allows
Provide flexible business-hour coverage for customers across Eastern and Pacific time zones and travel occasionally for high-value workshops or customer meetings