Program Manager - CTJ - Poly

Microsoft•Reston, VA

About The Position

Microsoft Federal is seeking an experienced Program Manager to lead the end to end financial operations and customer onboarding lifecycle across our GovernmentWide Acquisition Contracts (GWACs). This role is responsible for ensuring operational excellence across contract financial management and task order onboarding — from initial setup through invoicing, compliance alignment, and consumption enablement. The Program Manager will lead a team responsible for executing the onboarding and financial management of federal direct contracts supporting mission critical workloads across the U.S. Government. The successful candidate will drive standardization, scalability, and accountability across GWAC operational processes, ensuring contracts are onboarded accurately, billed correctly, and managed in alignment with federal acquisition and internal compliance requirements.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
6+ years management (e.g., people, project, process, vendor, change) experience.
Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role.
The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph.
Ability to meet Microsoft, customer and/or government security screening requirements are required pre-offer and post-hire for this role.
Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
Clearance Verification : This position requires successful verification of the stated security clearance to meet federal government customer requirements.
You will be asked to provide clearance verification information prior to an offer of employment.
Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions.
Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law.
To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience.
8+ years people management experience.
5+ years of Financial or Program Operations Management experience
Experience supporting federal contracts, task order onboarding, or financial operations in support of commercial cloud services
Familiarity with contract setup, invoicing workflows, or compliancedriven operational environments
Demonstrated experience leading crossfunctional initiatives in a complex stakeholder environment
Proven people leadership experience managing operational or program teams
Strong analytical, process improvement, and stakeholder management skills

Responsibilities

Lead financial execution across contracts, including billing readiness, invoice validation, funding alignment, and consumption tracking
Oversee and optimize financial workflows associated with task orders, CLIN structures, and customer level billing configurations
Partner with Finance, Compliance, and Sales teams to ensure contract financial health and audit readiness
Drive consistency across invoicing models and ensure alignment between task order structure and billing outcomes
Manage financial risk mitigation processes and support resolution of billing discrepancies or compliance gaps
Establish success metrics for financial operations including billing timeliness, onboarding cycle time, and order accuracy
Lead onboarding execution for new customers and task orders under contracts
Oversee setup of task orders within Microsoft operational systems (e.g., FedSAP, Compass) to ensure accurate customer mapping and compliance alignment
Ensure contract onboarding reflects appropriate customer structures to support invoicing and reporting requirements
Drive onboarding readiness activities across cross functional stakeholders including PMO, Sales, Finance, Legal, and Engineering
Standardize onboarding playbooks to reduce onboarding cycle time and improve operational scalability
Lead and coach a team responsible for onboarding and financial execution
Provide strategic direction on operational priorities, workload allocation, and escalation management
Develop SOPs and governance mechanisms to ensure consistency across contract onboarding and billing processes
Drive continuous improvement initiatives to streamline onboarding and financial management workflows
Serve as the primary escalation point for onboarding or financial operational issues across programs
Partner with Capture, Proposal, PMO, and Account Teams to ensure operational readiness for new awards
Collaborate with internal stakeholders to align onboarding and billing processes with contractual requirements
Support contract modifications and structural changes that impact financial or onboarding processes
Communicate onboarding and financial readiness status to executive stakeholders