Program Manager

Justice Resource Institute • Boston, MA

13d • Onsite

About The Position

Boston GLASS offers a range of services to LGBTQ+ youth of color and their allies in the Greater Boston area. As a leader in LGBTQ+ youth services, we also provide education and consultation to other providers and community organizations. In this position, you will be able to convey your passion for helping others by supporting our clients to achieve their goals!

Requirements

• Must be 21 years or older.
• Minimum of a Bachelor’s degree in Social Work, Psychology, Counseling from an accredited college or university is preferred.
• At least five years' experience with target population served, with at least three years at the supervisor or management level preferred.
• Excellent communication skills (oral and written) and leadership abilities.
• Knowledgeable of the needs of the population served; understanding of the range of interventions and treatment required by this population.
• Experience in Performance Improvement concepts preferred.
• Bilingual candidates encouraged to apply!
• Available to work evenings, holidays, weekend shifts as necessary.
• Able to work alone in an unsupervised environment.
• Must have an active driver's license and daily access to a working, registered, insured vehicle.
• Background and driving record checks will be performed.

Responsibilities

• Directly oversee all program staff or delegate supervision duties to other team members while monitoring their supervision.
• Plan and lead the facilitation of monthly, quarterly, or other meetings related to training, support, compliance, policies, safety, and more.
• Engage in the hiring process and management activities for your program.
• Establish and maintain strong relationships with local community partners; attend meetings as required.
• Operate the program within the approved budget, contribute to budget preparation and adjustments, and ensure the accuracy of accounting for the program budget.
• Oversee the intake process to ensure all referrals are addressed promptly and plan for expected vacancies.
• Monitor staff productivity, housing capacity, funding, caseloads, and any applicable program vacancies.
• Maintain and oversee waiting lists or identify unsupported community needs as necessary.
• Ensure that staff facilitate the intake, discharge, and termination processes, including providing necessary support for families or individuals served.
• Monitor adherence to JRI and funding agency requirements for assessment, treatment, support, and discharge documentation. This includes medical, clinical, housing, substance use, and EHR documentation among others.
• Ensure staff are meeting client needs through a service delivery model that aligns with infection control protocols and clinical requirements.
• Complete all documentation promptly, adhering to policies and procedures, including but not limited to ehana, audits, licensing documentation, RFRs, grant proposals, reporting, and MDPH reports.
• Ensure that all program staff members adhere to documentation timelines and specifications, as evidenced by ongoing record audits.
• Provide orientation for new staff to ensure they understand the philosophy, policies, and procedures of the program, as needed.
• Ensure that all staff that annual performance evaluations are completed by supervisors.
• Ensure through audits that weekly supervision is being completed and documented with all staff.
• Attend, provide to staff and complete all mandated annual training requirements as defined by JRI policy and referral/funding/accreditation agencies.
• Meet consistently with the supervising Division leader to discuss program operations, as well as clinical and administrative functions. Collaborate with the Division leader to prioritize activities and ensure completion.
• Perform other related duties as assigned.

Benefits

• A $2,000 bilingual bonus to new hires who speak a second language fluently, other than English, and will use it to serve our clients!
• Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
• Access to our excellent Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
• Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level