Program Manager

The Salvation Army Southern California•Portland, OR

6h•Onsite

About The Position

The Program Manager oversees all operations of the Transitional Living Program, ensuring a safe, stable, and trauma‑informed environment where participants can work toward long‑term housing stability and personal growth. This role provides leadership across daily program operations, supervises program staff, ensures compliance with internal policies and external contracts, and maintains high‑quality service delivery aligned with organizational values and best practices. The Program Manager is responsible for staff supervision, participant services oversight, facility operations, data and reporting accuracy, community partnerships, and emergency response coordination. The position collaborates closely with the management team to uphold program integrity, meet outcome measures, and support strategic development, including funding opportunities and program expansion.

Requirements

Minimum BA Degree preferred in Social Work or related field and/or 4-5 years of experience in 3 or more of the following fields: Human services, office management, staff supervision, operational finance management, crisis management, case management, Shelter Operations; experience within the human service field, specifically within the context of gender-based violence.
Experience in social services and personnel management.
Documented training related to serving vulnerable populations.
Documented management and operations experience.
Knowledge of standardized and complex program operations, case management practices, and shelter/housing systems.
Strong written and verbal communication skills; ability to use internal digital systems and databases.
Ability to work independently with limited oversight and manage multiple competing priorities.
High-level problem-solving skills and the ability to function effectively in a fast-paced, high-stress environment.
Demonstrated commitment to trauma-informed care, strengths-based practices, and participant-centered service delivery.
Ability to maintain confidentiality and uphold ethical standards in all interactions.
Genuine concern for individuals experiencing homelessness, substance abuse recovery, or housing instability.
Ability to maintain professional boundaries and model healthy communication and conflict resolution.
Valid Driver’s License
Must be able to drive a motor vehicle and be certified to drive with The Salvation Army.

Nice To Haves

Crisis intervention, de-escalation, and non-violent mediation skills preferred.
Trauma‑Informed Care certification
Assertive Engagement training
De‑escalation training
First Aid and CPR certification
Non‑Violent Crisis Intervention training
Peer Support certification
Safe Driving certification
Civil Rights Training
Bloodborne Pathogens Training
Rent Well certification (preferred)
Additional agency‑required trainings as assigned

Responsibilities

Ensure full compliance with program policies, organizational standards, grant requirements, and contractual obligations.
Oversee participant assessment, intake, service planning, and program exits to ensure consistent, ethical, and effective service delivery.
Maintain accurate statistical reporting, data entry, and documentation in systems such as WellSky or other required databases.
Develop, review, and refine program policies and procedures in collaboration with the management team.
Ensure program capacity, safety protocols, and service standards are consistently met.
Provide direct supervision to the program team and other assigned team members.
Oversee hiring, onboarding, training, performance evaluations, and corrective actions in coordination with Human Resources and the management team.
Facilitate regular staff meetings, case consultations, and cross‑team communication.
Ensure all staff are trained, equipped, and supported to perform their roles effectively.
Model trauma‑informed leadership and foster a supportive, accountable, and collaborative team culture.
Support staff in case management functions, including triage, crisis response, referrals, and service coordination.
Conduct assessments or participant meetings when needed to ensure continuity of care.
Uphold a strengths‑based, participant‑centered approach in all interactions.
Ensure participant grievances, policy violations, and safety concerns are addressed promptly and appropriately.
Serve as the emergency response coordinator for the program, implementing protocols and making independent decisions within policy guidelines.
Provide support during urgent situations, coordinate with emergency services, and ensure proper documentation and reporting.
Ensure offsite activities, facility operations, and daily routines meet safety and compliance standards.
Maintain strong relationships with referral sources, community partners, and collaborating agencies.
Represent the program in community meetings, professional committees, and public relations activities.
Build and maintain a comprehensive resource network to support participant needs.
Assist with fundraising efforts and identify potential funding opportunities in collaboration with the development team.
Ensure the facility is clean, safe, operational, and welcoming at all times.
Oversee scheduling, staffing coverage, and operational continuity, including filling shifts when necessary.
Support front desk operations and other program functions as needed.
Maintain compliance with recordkeeping, reporting, and administrative requirements.
Communicate regularly with the management team regarding emergent concerns, program needs, and operational challenges.
Participate in organizational meetings, trainings, and cross‑program collaboration.
Perform other duties as assigned.