Program Manager

C2 GPS—Workforce Solutions Greater Dallas•Dallas, TX

37d•Onsite

About The Position

The Program Manager manages programmatic requirements of the Workforce Investment Act, Welfare Transition or targeted programs and supervises team members to achieve and/or exceed goals established. This role involves maintaining expert knowledge of relevant laws and regulations, providing technical assistance, implementing strategies for program compliance, and developing training programs. The Program Manager will also analyze data, manage unit teams responsible for tracking customer participation and conducting file audits, and design performance reports. They will be the primary point person for programmatic issues and resolutions, ensuring compliance with state and local corrective actions.

Requirements

Excellent verbal and written communication skills.
Demonstrated problem solving and critical thinking skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the general public.
High School Diploma or GED required.

Nice To Haves

Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Work experience in a performance-based environment, public or private.
Ability to analyze and interpret information and data and provide relevant feedback for action.
Strong leadership skills, ability to motivate staff and provide advice to management.
Familiarity with the communities being served.
Associates or undergraduate degree strongly preferred.
Three years of related work experience preferred.
Additional work experience may be considered in lieu of educational requirements.
Bilingual in English and Spanish strongly preferred.

Responsibilities

Maintain subject matter expert level knowledge on all appropriate federal, state, and local laws, regulations, and procedures for the identified program.
Communicate new and/or modified policies and procedures to staff.
Provide technical assistance to center staff to improve performance, quality, and customer satisfaction.
Work closely with Quality Manager to ensure program compliance.
May be responsible for managing the Community Work Experience Program (CWEP).
Identify, develop, implement, and monitor strategies, tactics, and standard operating procedures to ensure program compliance and success.
Manage and conduct analysis of workforce activities to ensure implementation of policies and procedures.
Evaluate compliance with policies and procedures and adherence to contract requirements.
Collaborate with Community Leadership team and other Operations Management team members to ensure that all operating standards are maintained.
Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations or suggestions for enhancements.
Be the point person for programmatic issues and resolutions.
Develop & deliver program specific training based on trends gathered from monitoring results and/or staff recommendations.
Formulate teaching outline, utilizing knowledge of specified training needs and work with the appropriate leadership team member(s) to determine instructional methods for all new and refresher training.
Ensure that all staff are able to demonstrate the required knowledge and skills for their position as it relates to program.
Be actively engaged within all relevant operations that leads to the success of staff, communities, centers, and the system.
Analyze programmatic and other related data, identify trends; and mobilize staff to take action.
Supervise, manage, and direct the work and function of unit team to ensure benchmarks are achieved and/or exceeded.
Be the point person for utilizing WT/SNAP database tracking system or similar tool to monitor program participant engagement.
Manage and conduct quality reviews; prepare reports and monitoring documents for dissemination; effectively communicate findings and recommendations to management and appropriate staff.
Ensure appropriate actions are taken to avoid monitoring findings.
Review and implement internal systems geared toward reducing and/or eliminating findings and observations.
Ensure that state and local corrective actions are completed within required timelines.
Design & deliver user friendly status & trending reports to operations management team to track performance outcomes and other related key data.
Develops & provides performance summary to Managing Director by the 10th workday of each month.
Performs other duties as assigned and fulfills responsibilities as required.