Program Manager

Houses of Hope•Lincoln, NE

12d•Onsite

About The Position

Houses of Hope is developing a new Short-Term Residential (STR) Program, scheduled to open in Fall 2026. This role is a critical leadership position responsible for shaping and launching this new program. The Program Manager will be instrumental in building program operations from the ground up, partnering with leadership to prepare the facility and systems, and ultimately leading day-to-day operations. Recruitment is starting early to allow for meaningful onboarding, planning, and program development prior to launch. The anticipated start date is July 1, 2026.

Requirements

Minimum age 21.
Valid Nebraska driver’s license; Clean DMV record.
CPR/First Aid and Med Aide Certified (will provide training).
Bachelor’s Degree in social work, psychology, nursing, public administration, or a related field.
Demonstrated leadership, communication, conflict resolution, and organizational skills.
Commitment to trauma-informed, person-centered, and culturally responsive care.

Nice To Haves

Experience in residential or behavioral health settings.

Responsibilities

Foster and maintain a safe, welcoming, trauma-responsive environment for all individuals served.
Provide day-to-day operational oversight of the STR program, serving up to 24 male clients.
Participate in multidisciplinary team meetings and support coordination across clinical, nursing, and direct care teams.
Ensure adherence to agency policies, procedures, and regulatory requirements.
Coordinate daily programming, schedules, and client activities.
Oversee facility operations, maintenance needs, and program supply inventory.
Hire, train, schedule, supervise, and evaluate direct care staff.
Coordinate team meetings and training for direct care staff.
Promote staff engagement, accountability, and retention.
Manage required certifications and training in accordance with regulatory standards.
Lead and coordinate responses to behavioral health crises, medical emergencies, and critical incidents.
Review shift documentation and incident reports for accuracy, completeness, and compliance.
Maintain audit-ready documentation, including shift notes, group notes, and incident reports, ensuring compliance with all applicable funder, licensure, regulatory, and accreditation requirements.
Monitor key performance indicators and prepare monthly and quarterly reports, as needed.
Participate in strategic planning.
Provide on-call coverage as needed, to ensure continuous operational coverage.
Participate in duties to fulfill objectives set by the Board of Directors as deemed necessary by the Executive Director.