Schwartz Center Program Manager

Mass General Brigham•Somerville, MA

1d•Remote

About The Position

The Schwartz Center for Compassionate Healthcare's mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with international reach, with nearly 800 organizations in the US, UK, Ireland, Canada, Australia and New Zealand conducting the Schwartz Rounds program. Research shows this program strengthens compassion and enhances patient care. The Schwartz Center’s evidence-informed programs and resources have proven to be versatile, sustainable and effective across diverse settings, including hospitals, outpatient clinics, cancer centers, VA medical centers, organ donation organizations, nursing homes, hospice providers, health insurers, and beyond. The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing partner organizations, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care. We are also looking to strengthen our community of compassionate care champions, who are the leaders running our programs across the globe, and to further develop our Schwartz Compassionate Care Model and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue through program fees. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare. The Program Manager plays a central role in supporting the Programs Team by serving as an operational hub for coordination, execution, and communication. Reporting to the Chief Clinical Officer, this role is responsible for ensuring that Programs Team operations run smoothly, initiatives stay on track, and the team has the structure and support needed to succeed. This position serves as a member of the Information Systems Governance Committee which is responsible for the strategic oversight and prioritization for projects related to information systems. As the organization continues to grow and evolve, this role will help strengthen operational consistency, reduce administrative burden across the team, and support the effective execution of complex, cross-functional work. This role will regularly interact with site contacts to support coordination, respond to inquiries, and ensure timely communication. This role is critical to enabling the Programs team to operate at a high level by reducing operational friction and supporting team-members in high-impact work with sites.

Requirements

Bachelor’s degree in a relevant field (e.g., healthcare administration, public health, nonprofit management, business, or a related discipline).
5+ years of professional experience in program management, project management, operations, or a closely related role.
Experience working with Salesforce
Prior experience with learning management systems (LMS) and user support related to online learning and engagement platforms
Demonstrated ability to manage multiple projects simultaneously and deliver high-quality work on time.
Strong organizational skills and attention to detail, with the ability to track and manage complex workflows and moving parts.
Excellent written and verbal communication skills, including the ability to prepare clear summaries and reports.
Comfort working with data and generating reports to support decision-making and organizational visibility.
Ability to build collaborative relationships and work effectively across teams and functions.
Ability to prioritize effectively across competing demands in a fast-paced, evolving environment.
Ability to operate professionally in a remote environment with Eastern Time Zone working hours, 9AM-5PM.

Nice To Haves

Experience in healthcare, nonprofit, or other mission-driven organizations.
Experience using project management tools (e.g., Asana, Smartsheet, Monday.com, or similar).
Project Management Professional (PMP) certification or equivalent training and experience.
Experience supporting reporting, dashboards, or leadership-facing materials that communicate organizational impact.
Highly organized, reliable, and detail-oriented.
Proactive and solutions-oriented, with the ability to anticipate needs and take initiative.
Comfortable working in a dynamic, evolving environment with shifting priorities.
Strong interpersonal skills
Calm, steady presence who contributes to team cohesion, clarity, and effectiveness.
Deep alignment with the mission of advancing compassion in healthcare.

Responsibilities

Maintain and manage a centralized Programs calendar across all core programs, trainings, events, and other program-related activities.
Coordinate logistics for program activities, ensuring timelines, materials, staffing, and communications are aligned and executed effectively.
Serve as a point of coordination for incoming inquiries, helping to triage and route requests to the appropriate team member or resource, and responding directly when appropriate.
Support consistent communication and information flow across the Programs team, ensuring clarity around priorities, deadlines, and upcoming work.
Help maintain operational continuity across recurring processes and time-sensitive deliverables.
Develop and manage project plans for key program initiatives, including new program launches, process improvements, and content or resource development projects.
Track progress across multiple initiatives, ensuring clear timelines, ownership, and follow-through.
Proactively identify risks, gaps, and delays, and surface them to leadership with recommendations for resolution.
Support cross-functional coordination with internal teams, including Communications, Operations, and Development, as well as external partners when needed.
In partnership with the Director of Information Systems, help establish and maintain practical project management tools, documentation, and workflows that improve team visibility and execution.
Support the structure and facilitation of team meetings, including agenda development, documentation of key decisions, and tracking of action items.
Help drive follow-through on key initiatives by monitoring commitments and ensuring timely execution across the team.
Prepare status updates and summary materials that help leadership understand where work stands, what is at risk, and what needs attention.
Contribute to building a coordinated, high-functioning team environment with clear roles, responsibilities, and workflows.
Run portions of operational meetings as appropriate and support meeting cadence and follow-up across the Programs team.
Pull, organize, and format data from Salesforce and other systems to support program tracking, reporting, and operational decision-making.
Ensure accuracy, consistency, and clarity of program data used for internal decision-making and external reporting.
Partner with the Chief Clinical Officer to interpret data, identify trends, and contribute to monthly reports.
Contribute to shaping how program impact is communicated to leadership and the Board.
Support the development and maintenance of recurring reports, dashboards, and summary materials that demonstrate program reach, engagement, and impact.
Identify inefficiencies in workflows and propose improvements to enhance team effectiveness, scalability, and consistency.
Support operational processes across systems including Salesforce, Cvent, outbound marketing system, learning management systems (LMS), Microsoft Office tools, and internal tracking tools.
Provide administrative and technical support related to program operations and training logistics.
Help maintain accurate records, templates, and process documentation so that core team functions are reliable and repeatable.
Collaborate with colleagues to strengthen systems that support onboarding, communication, reporting, and internal coordination.
Partner with the Community Experience Manager and Programs team to support planning and execution of webinars, events, and community engagement opportunities.
Assist with promotion, coordination, participant communications, and follow-up to ensure high-quality participant experiences.
Support internal logistics related to events including event and registration operations, processes, data, and technology.
Provide logistical and operational support for training programs, including coordination, scheduling, participant tracking, and related communications.
Support backend processes related to learning management systems and training enrollment as needed.
May occasionally support elements of training delivery based on interest and comfort level; this is not a core responsibility of the role.