Program Manager

NATIONAL YOUTH ADVOCATE PROGRAM•Chicago, IL

1d•Onsite

About The Position

National Youth Advocate Program is seeking a Program Manager for our Center for Family Engagement and Well-Being. This is a lead position for a program that operates 24/7, requiring availability after hours and weekends. The program manager is responsible for the day-to-day administration and supervision of assigned programs, oversight of assigned staff, and ensuring quality service delivery and compliance with contractual guidelines.

Requirements

Master’s Degree in Social Work or comparable Human Services field from an accredited institution.
Two years’ direct experience in the field of human services.
Relevant experience working with individuals being served through the child welfare and/or juvenile justice system.
Must be knowledgeable of group facilitation/mediation practices and principles.
Training, education, and/or experience related to the following: Family facilitation, mediation, and/or conflict resolution.
Strengths based assessment and planning.
Communication and ability to relate to diverse groups and manage interpersonal conflict.
Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.
Must have reliable transportation and a valid driver’s license.
Must be open and willing to work non-traditional work hours as well as on-call responsibilities.
Must be able to embrace working as a diverse team both effectively and respectfully with persons of any background, race, color, religion, sexual orientation, ability, national origin, or culture.
Provide excellent internal and external customer service.
Must possess good verbal, listening, and written communication skills.
Maintain a strong culture with staff.
Valid driver’s license.
Reliable personal transportation.
Good driving record.
Minimum automobile insurance coverage of $100,00/$300,000 bodily injury liability.

Nice To Haves

A valid social work license is preferred, but not required.

Responsibilities

Provide administration coordination for program contracts while aggressively seeking the growth and expansion in the local market(s) through relationships with key stakeholders.
Provides clinical coordination for regional services, individual, family and group counseling, and individual supervision of all staff as assigned.
Oversees Diagnostic Assessment, treatment plan development, attend treatment team meetings and any other meetings on behalf of the client.
Reviews and signs off on all paperwork generated by the Treatment Coordinators and Treatment Advocates.
Leads clinical team of multi-professionals and trains and supports team members in the region.
Works with Treatment Coordinators in coordinating services for youth obtained in the community, including mental health, medical, educational, psychological, vocational and social services.
Assigns advocate services, when authorized, and regularly reviews the progress and status of the youth’s advocate component making adjustments as necessary and appropriate.
Coordinates and develops curriculum activities.
Coordinate all intake services, initial paperwork, and documentation.
Recruit mediator volunteers for the program.
Assign mediation services, when authorized, and regularly review the progress and status of the case(s).
Conduct mediation appointments as needed.
Maintain productivity standards on a monthly basis.
Makes public appearances and presentations as requested.
Provides on-call services and works with children, adults and families as necessary or assigned.
Work collaboratively with other NYAP programs and staff throughout the organization.
Sign off on all Incident Reports and other required reports as well as submitting the reports for processing according to agency policy.
Submit weekly reports to the Executive Director.
Perform all duties in accordance with personnel policies and the program’s fiscal guidelines.
Manage staffing schedules, call-offs, and shift coverage.

Benefits

Excellent training and continuing education and development opportunities offered on topics such as: PCIT, NMT, TF-CBT, BFST, CSAYC, TBRI, FFT and many, many more!
Summer Hours (half day off on Friday's)
Student Loan Repayment assistance, up to $1,200 per year!
Medical, Dental, and Vision insurance for you and your family!
22 Days Off Each Year!
Plus 11 Paid Holidays Per Year!
Competitive salaries and benefits including a 401(k)
Tuition Assistance
Work Anniversary Trips!
Peace leave
Flexible Hours
Phone allowance
Mileage Reimbursement