Program Manager

Intelcom•Montreal, QC

30d•Onsite

About The Position

Intelcom | Dragonfly is Canada’s leader in last-mile logistics, with operations across three continents. We are seeking a Program Manager to lead complex transformation programs, driving strategy into execution and ensuring successful adoption. This role is crucial for our vision of delivering fast, accurate, and reliable service powered by cutting-edge technology.

Requirements

Bachelor’s degree in management, technology, engineering, or a related field.
7–8 years of experience in program management or complex project delivery, ideally in digital, operational, or technological transformation.
Strong knowledge of project management methodologies (Agile, Waterfall) and tools (Jira, Office Suite, Confluence, Microsoft Teams).
Ability to challenge sponsors and owners with diplomacy and managerial courage.
Comfortable presenting to, influencing, and negotiating with C-suite executives.
Strong results orientation: you drive progress and simplify complexity.
Excellent risk management, political acumen, and sound judgment.
Rigorous, organized, autonomous, and able to manage multiple initiatives simultaneously.
Intellectual agility, growth mindset, and appetite for innovation and continual change.
Proficiency in MS Office Suite (Excel, Word, PowerPoint) and Jira.
Fluency in French and English preferred.

Nice To Haves

Experience in logistics/transportation or fast-paced operational environments (strong asset).

Responsibilities

Lead complex transformation programs by defining objectives, expected outcomes, key milestones, and dependencies.
Establish and maintain strong governance: cadences, steering routines, committees, and decision-making mechanisms.
Challenge sponsors and owners constructively to ensure prioritization, alignment, and consistency in decision-making.
Collaborate closely with internal teams such as IT, Operations, Finance, HR, and external vendors or clients.
Drive clear, concise, results-oriented communication across all stakeholders, including senior leadership.
Anticipate organizational challenges and adjust plans proactively to protect program objectives.
Remove roadblocks quickly, clarify expectations, and maintain momentum when teams slow down.
Translate strategy into concrete, measurable execution plans.
Monitor performance through KPIs, dashboards, risks, and mitigation plans.
Identify structural risks early and propose pragmatic solutions.
Facilitate trade-offs and help teams make fast, aligned decisions.
Manage ambiguity: structure the unknown and turn ideas into actionable steps.
Partner with change management teams to ensure successful adoption: communications, training, readiness, and phased deployments.
Prepare impactful executive-level communications and materials.
Manage program budgets, track expenditures, and justify investments.
Prepare weekly executive program updates.