Program Manager - Chicago

Goodera • ,

1d • Onsite

About The Position

We are looking for a detail-driven Program Manager to join our team in Chicago. In this role, you will be the operational backbone of our corporate volunteering initiatives - acting as the vital bridge between Logistics, Customer Success Managers, and Experience sub-teams. You will be responsible for ensuring flawless event execution, maintaining precise data systems, and managing last-mile requirements to deliver exceptional, seamless experiences for our enterprise clients.

Requirements

• A relevant Bachelorʼs or Masterʼs degree
• Up to 4 years of full-time work experience
• Passion for social impact and belief in the impact that can be delivered by purpose-led engagement of the workforce
• Highly organized with strong attention to detail and a knack for problem-solving.
• Excellent communicator who can coordinate effectively across multiple teams and stakeholders.
• Comfortable working with data and internal tools to maintain accuracy and efficiency.
• Bias for action, high energy, perseverance, low ego and boundaryless behaviour to propel the team and organization forward.

Responsibilities

• Maintain accurate and up-to-date shipping and event data in internal systems used by Program Managers and Customer Success Managers.
• Update and manage the central event tracker by working with sub-teams in the Experience team; ensure data completeness and accuracy (a key performance metric).
• Maintain client context information and relay event-related details to the Experience team for smooth planning and execution.
• Monitor internal systems to track shipping requirements and coordinate with the logistics team to ensure timely dispatch of event materials.
• Create clear and comprehensive event briefs (for outdoor, kiosk, or other formats) to enable hosts to deliver engaging events.
• Review and quality-check final event materials such as presentations and “Know Before You Go” (KBYG) documents to ensure excellence.
• Act as the liaison between Logistics, Customer Success Managers, and Experience teams—resolving last-mile issues related to shipments, collaterals, or other event requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level