Program Manager - Exodus Supportive Housing (Mpls)

Touchstone Mental Health • Minneapolis, MN

2d • Onsite

About The Position

The Program Manager supports the staff, residents, and daily operations of Exodus Supportive Housing in collaboration with other Touchstone Mental Health leaders. This position will play a key role in launching and establishing the new Exodus program, ensuring effective staffing, consistent service delivery, and a safe, supportive residential environment. The Program Manager provides direct supervision and leadership to program staff, oversees day-to-day operations and 24/7 staffing, and ensures staff have the training, guidance, and resources necessary to support residents in achieving housing stability, recovery, and wellbeing.

Requirements

• Experience supervising staff required
• Experience supporting clients with mental illness and/or history of homelessness required
• Experience working in a residential setting required
• Valid driver's license required
• Must be able to perform the duties completed by supervisees
• Must be available to support staff working a variety of shifts and to provide coverage as needed

Nice To Haves

• Bachelor’s degree preferred
• experience supporting clients with co-occuring disorders preferred
• Experience working with 245D licensing requirements strongly preferred

Responsibilities

• Provides day-to-day leadership and operational oversight of Exodus Supportive Housing, including supporting program implementation, establishing effective workflows, and ensuring consistent service delivery.
• Supervises, hires, trains, and develops program staff, providing regular supervision, coaching, performance feedback, and accountability for assigned responsibilities.
• Oversees staffing and scheduling for a 24-hour, 7-day-per-week program, ensuring adequate coverage across all shifts and coordinating emergency coverage and operational support as needed.
• Ensures staff provide high-quality, person-centered services that promote resident recovery, housing stability, independence, safety, and community integration.
• Provides leadership and guidance to staff regarding crisis prevention, de-escalation, emergency response, incident reporting, and coordination with clinical providers, property management, and community partners.
• Ensures program operations comply with agency policies, applicable licensing and regulatory requirements, contractual obligations, and documentation standards; monitors program performance and identifies opportunities for improvement.
• Collaborates with agency leadership on program development, budgeting, staffing resources, quality improvement, and initiatives that support Exodus and Touchstone Mental Health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree