Program Manager 1 (Supportive Housing)

DePaul•City of Rochester, NY

1d•$25 - $27•Onsite

About The Position

The Program Manager 1 (Supportive Housing) is responsible for the oversight of the DePaul Supportive Housing designated site. This includes managing all aspects of the program, ensuring quality care for tenants, effective supervision of staff, and completing necessary reporting requirements. The Program Manager is a primary marketer of the program and is responsible for creating and maintaining relationships with all referral agencies. They must also be able to speak knowledgeably about community units to help market them. The role involves offering prompts and advice to program applicants regarding financial applications or recertifications. The Program Manager takes the lead on social activities available to both program and community tenants. This role serves as the DePaul representative to the county OMH office, SPOA, and the CoC. A key aspect is fostering an environment where a small team of staff collaborate to ensure both the program and property functions meet DePaul standards.

Requirements

Bachelor’s degree in psychology or human services field plus two years of experience working with a special needs’ population (one year of supervisory experience preferred).
Associate’s degree in the Human Service field plus three years of experience working with a special needs’ population (one year of supervisory experience is preferred).
High School diploma or GED plus five years of experience working with a special needs’ population (one year of supervisory experience preferred).
Clean/valid NYS driving record as outlined in DePaul’s personnel policy.
The use of one’s personal vehicle is also a requirement.

Nice To Haves

one year of supervisory experience preferred

Responsibilities

Represent DePaul at Continuum of Care meetings.
Represent DePaul at County SPOA meetings.
Market the Supportive Housing program throughout the County.
Work in collaboration with DePaul Compliance to help potential tenants understand the financial certification process and assist with gathering documentation when necessary.
Responsible for the oversight, supervision, and evaluation of program staff.
Ensure that appropriate tenant records are maintained, including the formulation of a housing support plan for each tenant.
Adheres to and oversees program budget and reviews them for accuracy, including the approval of all program expenditures per agency protocol.
Responsible for the hiring of program staff.
Ensure that staff are properly trained and evaluated, including attending any required trainings.
Responsible for submitting periodically required reports and necessary statistics to oversight agencies.
Develops positive working relationship with various community service agencies, including the local government unit.
Oversee the referral process for evaluation and intake of all potential program tenants.
Assume coverage of tenants or see to it that coverage is provided when direct care staff are not available.
Ensure that all housing resources are available to all tenants.
Ensure that all staff adhere to person-centered philosophies and practices.
Ensure that staff initiates direct contact with the tenant on at least a monthly basis for the purpose of reviewing and discussing their current living environment.
Assist the tenant when necessary to settle housing-related disputes with the landlord.
Additional supervisory responsibilities as necessary.
Assist tenants in contacting landlords, verifying income for lease renewals, and negotiating lease agreements when necessary.
Ensure that office and program supplies (furniture, housing supplies) are adequate to meet program needs.
Perform any other duties necessary for the effective and efficient operation of the program.