Program Manager

Handshake•San Francisco, CA

26d•$108,000 - $135,000•Onsite

About The Position

Handshake is hiring a Program Manager to support our Employer Customer Success team in driving adoption, retention, and expansion of our platform. In this role, you will collaborate closely with Account Managers and Customer Success Managers to help our premium employer partners achieve their early talent hiring goals. You will execute strategic projects, develop recruiting campaigns, and provide data-driven insights that empower employers to attract and hire top entry-level talent.

Requirements

4+ years relevant work experience, preferably in customer facing SaaS, recruiting, implementation, or professional services roles.
The ability to understand customer business goals and recommend new approaches, strategies and ways to drive adoption and help them hit their hiring targets or solve complex challenges.
An understanding of ever-evolving needs of a dynamic, growing start-up organization
The ability to thrive in ambiguity and work quickly, but not rush
Excellent communication and relationship management skills, including experience presenting to stakeholders and leading training sessions.
Strong communication and relationship management skills
Strong project management skills and experience owning and driving projects end to end
Strong analytical and critical thinking skills
Experience collaborating cross-functionally across teams such as sales, product, and marketing.

Responsibilities

Drive employer success by executing project-based work that supports adoption, retention, and expansion efforts across the platform.
Develop targeted recruiting campaigns by crafting messaging, identifying relevant audiences, and executing outreach to help employers connect with entry-level talent.
Analyze hiring trends and performance metrics through custom reporting, school strategy insights, and ongoing audits of employer activity.
Build and maintain strong relationships with end users, ensuring they maximize platform value and achieve measurable ROI.
Create and maintain best practices and training materials focused on diversity and inclusion, sourcing strategies, and platform optimization.
Serve as a Handshake product expert, advising employer partners on how to maximize their recruiting success within the platform.
Collaborate cross-functionally with internal teams to enhance the employer experience and drive product adoption.