Program Manager

Customer Value Partners • ,

3d

About The Position

CVP is seeking an experienced Program Manager to lead an IT Operations contract for the Department of Homeland Security (DHS). The Program Manager will serve as the primary point of contact for the Government Contracting Officer’s Representative (COR) and Contracting Officer (CO), overseeing multi-disciplinary teams delivering hybrid cloud management, AI-enabled services, IT asset management, and end-user support across the DHS enterprise. The PM is responsible for overall contract performance, cost, schedule, and compliance.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• Minimum 10 years of federal IT program management experience, with at least 5 years managing programs of similar size and scope ($15M+) within DHS or a comparable federal civilian agency.
• Demonstrated experience managing IT programs involving hybrid cloud environments (AWS, Azure, Microsoft 365) and IT operations in a federal environment.
• Proven track record managing workforce transitions, including incumbent capture and staff re-badging.
• Strong experience with performance management frameworks, SLA tracking, and Contractor Performance Assessment Reporting System (CPARS) preparation.
• Familiarity with DHS acquisition and procurement processes, including compliance with FAR, DFARS (as applicable), and DHS acquisition policy.
• Must be eligible to obtain a public trust (US Citizenship Required)

Nice To Haves

• Master's degree preferred.
• Project Management Professional (PMP) — Preferred
• ITIL v4 Foundation — Preferred
• Prior DHS, or DHS component (USCIS, CBP, FEMA) program management experience.
• Experience managing programs with simultaneous workstreams.
• Familiarity with ServiceNow and legacy platform environments.

Responsibilities

• Serve as the primary Government-facing point of contact and accountable leader for all contract deliverables, service level agreements (SLAs), and performance metrics.
• Direct and coordinate day-to-day program operations across Systems Engineering and IT Operations & Maintenance (O&M) workstreams.
• Lead transition-in activities including staffing, onboarding, knowledge transfer, and continuity of operations planning.
• Manage program financials, staffing plans, resource allocation, and surge response planning.
• Develop and maintain program management plans, risk registers, and status reporting artifacts.
• Facilitate monthly performance reviews and metrics briefings with DHS leadership.
• Coordinate with subcontractors and teaming partners to ensure integrated, compliant service delivery.
• Maintain alignment with DHS Enterprise Architecture standards and federal IT compliance requirements (FISMA, NIST SP 800-53).
• Champion CVP's DevSecOps and metrics-first delivery approach across all program activities.

Benefits

• CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.
• At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior