Program Manager

Eat Real Certified•San Francisco, CA

35d•Remote

About The Position

As an Eat Real Program Manager, you will guide school districts through our K-12 certification program, providing a high-touch, concierge-level experience from onboarding through certification. You’ll be hands-on in managing district relationships, shepherding the assessment process, and piloting new tech-enabled support offerings. But most importantly, you’ll be helping school leaders across the country create a healthy, delicious future for their students. Our Program Managers like to call themselves cheerleaders, and we think that’s pretty accurate. Because cheerleaders are enthusiastic and driven. They’re deeply invested in the success of their team. And they nail complex choreography with precision, expertise, and a winning smile. Those are exactly the qualities you’d bring to your district partners as the face of Eat Real. You love to motivate and support people doing great work, anticipating their needs and exceeding their expectations. Your clear communication, strategic mindset, and data-driven creativity will help us consistently adapt to meet the moment. And of course, there’s nothing more exciting for you than being surrounded by peers who are as talented, dynamic, and fast-thinking as you are. At Eat Real, we believe it should be fun to change the world. If you agree, this might just be the job for you.

Requirements

4+ years of foodservice experience at scale, including operations, nutrition, menu planning, and procurement. Strong knowledge of K-12 foodservice is preferred but not required
Experience in customer success, relationship, or program management strongly preferred
Customer-first approach: prioritizes trust, collaboration, and long-term relationships over transactions
Builder mentality: comfortable with ambiguity, enjoys problem-solving, thrives in a fast-paced, evolving environment
Self-directed and tenacious: acts with integrity, takes initiative, and maintains a ‘let’s get it done’ attitude
Strong project management skills: highly organized, detail-oriented, and excellent at managing multiple priorities
Strategic and analytical thinker: anticipates challenges and applies strategic, analytical thinking to solve problems and support long-term planning
Collaborative and inclusive: excels in cross-functional teamwork and values diverse perspectives
Tech-savvy: comfortable using Asana, Slack, Google Suite, client portals, CRM systems, and other cloud-based tools
Alignment with Eat Real’s values: We Serve Heroes — And Each Other, Make Every Day Better, Leave Room for Magic, Be a Great Hang
Bachelor’s Degree preferred; sense of humor required

Responsibilities

Deliver best-in-class customer service: Act as the primary liaison leading districts through our certification process with clarity and efficiency
Charter new landscapes: Learn the challenges & opportunities unique to school food in different states and regions
Advance the certification experience: Leverage your expertise to refine Eat Real’s tools and processes, helping districts implement real food changes more effectively and ensuring customer success
Facilitate engagement opportunities: Organize and lead meetings and events, fostering a network of like-minded school food leaders
Drive impact: Ensure projects move forward smoothly, prioritize tasks effectively, and support district success from start to finish.
Adapt and respond: Flexibly address shifting priorities, new opportunities, and unique district challenges
Shape Eat Real’s strategy: Contribute to the evolution, growth, and strategic planning as the organization grows
Think creatively and strategically: Bring fresh ideas and long-term vision to help the certification program evolve and stay ahead of emerging district needs
Plan events & partnerships: Contribute to events and initiatives that foster Eat Real’s work
Evaluate & enhance content: Support the marketing team to craft content for the website, blog, and social media channels