Program Manager

Mass General Brigham•Boston, MA

19d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Program Manager supports the MGB/Massachusetts General Hospital (MGH), Department of Anesthesiology Education Office and serves as a key administrative leader for the residency program. This position is responsible for coordinating and managing a wide range of recruitment, onboarding, credentialing, and trainee support activities while ensuring compliance with institutional and accreditation requirements.

Requirements

Bachelor's degree required.
Minimum of 2–3 years of relevant experience required.
Strong leadership and project management skills, with the ability to effectively coordinate multiple priorities, delegate tasks, manage timelines, and drive results.
Demonstrates ability to prioritize workload, manage competing demands, and adapt to changing priorities in a dynamic academic medical environment.
Excellent interpersonal, verbal and written communication skills, with the ability to effectively collaborate with medical residents, faculty, hospital leadership and administrative staff.
Exceptional attention to detail and commitment to accuracy, confidentiality, and integrity in managing sensitive trainee and program information.
Proficiency in problem-solving, independent decision-making, and exercising sound judgment in complex situations.
Ability to work effectively both independently and as part of a collaborative team.
Proficiency with Microsoft Office Suite and other administrative, scheduling, and database systems.

Nice To Haves

Experience in Graduate Medical Education (GME), academic medicine, hospital administration, or healthcare operations strongly preferred.
Experience coordinating complex administrative processes, educational programs, or projects in a fast-paced environment preferred.
Knowledge of Graduate Medical Education accreditation requirements, regulatory standards, and compliance processes preferred.

Responsibilities

Responsible for managing all aspects of a program and corresponding projects.
Implements initiatives that support alignment with organizational goals and strategic planning.
Leads the communication and collaboration with stakeholders.
Develops the program schedule, budget, and various program and project plan details.
Analyzes data, prepares reports, and provides regular updates to program leadership.
Identifies and escalates issues and risks and recommends solutions.
Leads and provides guidance and support to other administrative team members.
Reports directly to the AMC Administrative Director (AD) for Education and works closely with the MGH Residency Program Director and Associate Program Directors.
Leads and coordinates all aspects of residency recruitment, including interview season planning, applicant communications, recruitment events, and Match-related activities.
Manages initial and renewal Harvard Medical School appointments for residents, ensuring completion and submission of all required documentation.
Manages all administrative aspects of the CA-1 Tutorial Program, including planning, coordination, scheduling, participant support and onsite needs.
Coordinates onboarding and orientation activities for incoming trainees in collaboration with other members of the team.
Manages onboarding, credentialing, orientation day and compliance requirements for residents rotating into and out of the program, collaborating with departmental and institutional partners to ensure adherence to accreditation, regulatory, and institutional standards.
Processes trainee verification requests timely.
Serves as a primary point of contact for residents, faculty, and external stakeholders, providing timely and professional support for day-to-day inquiries.
Provides operational coverage and continuity during office transitions and periods of increased program activity.
Performs additional duties and special projects in support of clinical leaders, AMC Administrative Director and other administrative colleagues, including but not limited to coordination and proctoring of the In-Training Examination (ITE), graduation planning, and office initiatives.