Program Manager

Mendix

10d

About The Position

As part of a country /vertical, region or zone Services organization, leads a services program consisting of related services projects or leads multiple unrelated services projects driving customer's value realization and business outcomes.

Lead and manage the set up of the program through to delivery of the new capabilities and realization of value. Manage the dependencies between projects, establish and publish clear priorities among projects and program activities, coordinate the projects effectively and establish the required program governance model.

Act as the primary point of contact for the program and aligns Sales, Presales, Engagement Management, Services Management and the customer for the program, including across countries.

Works under self-management to manage programs or medium to high size and complexity, that span across several countries within the Zone. Mentors Project Managers and other key program team members

Requirements

• Manage programs or medium to high size and complexity, that span across several countries within the Zone.
• Mentors Project Managers and other key program team members.
• Work with Sales Account Manager and Engagement Management to create the program vision based on the business strategy in line with responsible customer business managers.
• Guide the customer through the process of value identification and planning.
• Communicate and make people understand the value of the program.
• Drive customer to realize value from Digital Enterprise Solutions and guide the customer through required value realization plan changes.
• Together with Engagement Management, identify and create additional opportunities within and beyond the ongoing program.
• Plan the program according to the value realization plan and initiate the required projects to achieve the program vision.
• Work with Sales, Services Management to initiate, review and agree a program governance model with the customer.
• Execute the program governance model in close cooperation with the customer.
• Define and agree the program roles and responsibilities with the customer.
• Conduct stakeholder management through systematic identification, analysis and planning of actions to negotiate with and influence stakeholders.
• Work with Sales and Services Management to setup of all required processes in alignment with all stakeholders including appropriate communication on all levels for program.
• Manage all contracts in the program and derive actions concerning risks, opportunities and contractual obligations with respect to the entire program.
• Manage the dependencies and interfaces between projects, establish and publish clear priorities among projects and program activities and coordinate the projects effectively.
• Proactively monitor the program's overall progress, resolving issues and initiate corrective and preventive action as appropriate.
• Manage customer requirements and program scope to achieve program objectives.
• Perform program risk management including; planning, identification, analysis, response planning and controlling.
• Manage and resolve issues with all necessary internal and external partners, initiate extra activities and other management interventions wherever gaps in the program are identified or issues arise.
• Enforce change management at the project level to ensure the dependencies of the change is reflected and understood on the program level.
• Orchestrate program and project schedules to ensure on time delivery.
• Ensure the planned program communications on all levels including escalation procedures and program progress reporting.
• Perform program quality management, ensure that the solution meets requirements and is to the appropriate quality and manage compliance to standards, rules and regulations.
• Follow the procurement processes.
• Manage contract acceptance and handover of projects.
• Perform program reviews and retrospectives regularly and feed the results and lessons learned into program and organization.
• Work with Project Managers and Services Management to define skill requirements to ensure maximum efficiency in the allocation of resources and skills within the program.
• Agree targets with program staff and delegate defined responsibilities and authority.
• Actively seek and provide feedback from program and project team members, managers and customers.
• Support team-members' personal development.
• Involve the program and project team in the identification and management of changes.
• Work with Services Management and Procurement Manager to manage business partners and subcontractors.
• Ensure the projects in the program deliver to the approved budget and agreed margin.
• Regularly reviews and manages the program budget.
• Measure program performance and provide regularly as required a realistic program forecast.
• Incorporate program risks from risk assessments into program budget.
• Working with services administration to ensure accurate billing and revenue recognition for the entire program.
• Identifies and minimizes non-conformance costs across the program.
• Lead the program to achieve the program vision and to realize business outcomes.
• Lead and own the program and provide strategic decision making.
• Together with Sales Account Manager and Engagement Management, set and realign stakeholder expectations.
• Actively build relationships with stakeholders.
• Together with Services Management and any Program Manager, build, inspire and motivate an effective team.
• Motivate and drive excellence with the team, provide recognition and encourage team members personnel development.
• Ensure the team members have the materials and equipment to complete their tasks.
• Support the organizational culture, values and reputation in company markets and with all staff, customers, suppliers, partners and regulatory/official bodies.
• Willing and able to travel to appropriate work locations, as required by DISW or specified by the customer pursuit/project.
• Willing and available to work the core hours required by DISW or specified by the customer project, respecting local country legislation and company policies.
• Record expenses in an accurate and timely manner.
• Uphold the professional integrity of Siemens at all times.
• Upholds and enforces Siemens compliance guidelines at all times.
• Adhere to all Siemens Health and Safety policies.
• Adhere to, and promote all core internal and customer processes relating to the effective undertaking of the role.
• Ensure that all communication channels within the business are adhered to.
• Provide input, where appropriate to team meetings.
• Undertake any business administration in line with job activity.
• Undertake any other duties required by the company.

Responsibilities

• Drive Value Realization: Work with Sales Account Manager and Engagement Management to create the program vision based on the business strategy in line with responsible customer business managers. Guide the customer through the process of value identification and planning. Communicate and make people understand the value of the program. Drive customer to realize value from Digital Enterprise Solutions and guide the customer through required value realization plan changes. Together with Engagement Management, identify and create additional opportunities within and beyond the ongoing program. Plan the program according to the value realization plan and initiate the required projects to achieve the program vision.
• Initiate and Execute a Program Structure and Governance Model: Work with Sales, Services Management to initiate, review and agree a program governance model with the customer. Execute the program governance model in close cooperation with the customer. Define and agree the program roles and responsibilities with the customer. Conduct stakeholder management through systematic identification, analysis and planning of actions to negotiate with and influence stakeholders. Work with Sales and Services Management to setup of all required processes in alignment with all stakeholders including appropriate communication on all levels for program.
• Manage the Program throughout the Program life-cycle leveraging Siemens Delivery Framework: Manage all contracts in the program and derive actions concerning risks, opportunities and contractual obligations with respect to the entire program. Manage the dependencies and interfaces between projects, establish and publish clear priorities among projects and program activities and coordinate the projects effectively. Proactively monitor the program's overall progress, resolving issues and initiate corrective and preventive action as appropriate. Manage customer requirements and program scope to achieve program objectives. Perform program risk management including; planning, identification, analysis, response planning and controlling. Manage and resolve issues with all necessary internal and external partners, initiate extra activities and other management interventions wherever gaps in the program are identified or issues arise. Enforce change management at the project level to ensure the dependencies of the change is reflected and understood on the program level. Orchestrate program and project schedules to ensure on time delivery. Ensure the planned program communications on all levels including escalation procedures and program progress reporting. Perform program quality management, ensure that the solution meets requirements and is to the appropriate quality and manage compliance to standards, rules and regulations. Follow the procurement processes. Manage contract acceptance and handover of projects. Perform program reviews and retrospectives regularly and feed the results and lessons learned into program and organization. Work with Project Managers and Services Management to define skill requirements to ensure maximum efficiency in the allocation of resources and skills within the program.
• Leading the Program and Project Teams: Agree targets with program staff and delegate defined responsibilities and authority. Actively seek and provide feedback from program and project team members, managers and customers. Support team-members' personal development. Involve the program and project team in the identification and management of changes. Work with Services Management and Procurement Manager to manage business partners and subcontractors.
• Manage Program Financials: Ensure the projects in the program deliver to the approved budget and agreed margin. Regularly reviews and manages the program budget. Measure program performance and provide regularly as required a realistic program forecast. Incorporate program risks from risk assessments into program budget. Working with services administration to ensure accurate billing and revenue recognition for the entire program. Identifies and minimizes non-conformance costs across the program.
• Program Leadership: Lead the program to achieve the program vision and to realize business outcomes. Lead and own the program and provide strategic decision making. Together with Sales Account Manager and Engagement Management, set and realign stakeholder expectations. Actively build relationships with stakeholders. Together with Services Management and any Program Manager, build, inspire and motivate an effective team. Motivate and drive excellence with the team, provide recognition and encourage team members personnel development. Ensure the team members have the materials and equipment to complete their tasks.
• General: Support the organizational culture, values and reputation in company markets and with all staff, customers, suppliers, partners and regulatory/official bodies. Willing and able to travel to appropriate work locations, as required by DISW or specified by the customer pursuit/project. Willing and available to work the core hours required by DISW or specified by the customer project, respecting local country legislation and company policies. Record expenses in an accurate and timely manner. Uphold the professional integrity of Siemens at all times. Upholds and enforces Siemens compliance guidelines at all times. Adhere to all Siemens Health and Safety policies. Adhere to, and promote all core internal and customer processes relating to the effective undertaking of the role. Ensure that all communication channels within the business are adhered to. Provide input, where appropriate to team meetings. Undertake any business administration in line with job activity. Undertake any other duties required by the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed