Program Manager

Global Medical Response • Weatherford, OK

12h • Onsite

About The Position

The Program Manager (PM) provides leadership, support, and resources to ensure the base can deliver customer-oriented, high-quality patient care in a safe and efficient manner. The PM acts in the best interest of the patient and staff by adhering to company SOPs and protocols, utilizing effective problem-solving, process improvement, leadership, communication, and team-building skills.

Requirements

• One (1) year management or supervisory experience.
• Ability to design, execute, and measure an effective business and marketing plan.
• Candidate must live within 70 miles of this location.

Nice To Haves

• Previous experience as a registered professional nurse, paramedic, or respiratory care practitioner is highly desirable.
• Bachelor's degree or equivalent knowledge and experience preferred.

Responsibilities

• Takes responsibility for the overall integrity of the team and team building, providing team leadership and guidance.
• Responsible for the development of the annual base budget and Performa.
• Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) for base-specific operational and service delivery issues.
• Participates in the hiring of base operations personnel and provides guidance in annual performance evaluations for base staff.
• Provides guidance in crew performance management.
• Enacts disciplinary actions for clinical personnel according to established policies, including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations.
• Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations.
• Responsible for customer mapping to understand customer goals and required deliverables.
• Responsible for "customer listening" to understand and gain insight into the customer experience, needs, and wants.
• Manages customer relations, including in-region business development, communication, and contract management.
• Oversees base marketing and public relations needs.
• Participates in the preparation and execution of the annual base operating, patient transport, and capital budgets.
• Conducts continuous variance analysis and corrections.
• Responsible for appropriate and measurable financial plan(s).
• Actively participates in the local service area to effectively market to all end users and to increase appropriate use of company transport resources.
• Serves as a member of the management team, contributing willingly, effectively, and efficiently to accomplish the organization's goals.
• Represents the Company at public and professional meetings, specifically responsible for those meetings within the base’s service area.
• Coordinates and manages local leadership team meetings.

Benefits

• Benefit options available

What This Job Offers

• Job Type: Full-time
• Career Level: Manager