Program Manager

Sylvan Learning - Southern CA•Redlands, CA

12h•Onsite

About The Position

The Program Manager is responsible for delivering a high quality personal customer experience by ensuring that Sylvan education programs are delivered by teachers as designed and that the ongoing education needs of Sylvan families are met. To ensure a personal learning experience, they also monitors student performance, meets regularly with families, and connects with school teachers to help ensure the application of skills learned in the classroom. They also observe and coach the teaching staff, ensuring robust instructional experiences. The Program Manager also communicates with the Center Director regularly to ensure quality and consistency of the customer experience.

Requirements

Bachelor's Degree in Education or in Communication
State or provincial teaching credentials (current or expired)
Experience using Microsoft Word and other standard business applications used by the Center
Knowledge of general office equipment such as copiers, printers, and office phones
Proven ability to engage, motivate, and inspire students to learn
Proven ability to supervise, coach, and develop teachers/instructional staff
Strong customer service, interpersonal, and communication skills
Strong analytical and problem solving skills
Proven ability to discuss and sell Sylvan products and services to new and existing customers
Strong organizational skills; Proven ability to manage multiple tasks and be flexible
Self-sufficiency in ownership of work and tasks
Proven ability to communicate effectively in writing as appropriate for the needs of the audience
Ability to work collaboratively; Strong team player
Ability to work a flexible schedule, including evenings and weekends

Nice To Haves

Minimum of one or two years of teaching experience preferred
Experience in supervisor role preferred
Knowledge of current educational policy
Previous retail and/or sales experience preferred
Familiarity with instructional technology and tablet computers
Experience using social media (Facebook, Twitter, etc.) preferred

Responsibilities

Observes and coaches instructional staff on a regular basis to ensure that teachers follow Sylvan’s Instructional Management guidelines and deliver instructional sessions that are balanced and robust
Manages and delivers all conference activities such as preparing conference materials and meeting with parents to keep families enrolled in Sylvan
Sets weekly goals with Center Director to drive sales growth
Selects and hires teachers, ensuring that all new staff meet Sylvan hiring standards
Ensures that all teachers are trained and certified to deliver Sylvan programs
Schedules and manages teaching staff to meet Center needs and to control labor costs
Partners with Center Director to run day-to-day operations including customer account management
Motivates and develops staff by providing ongoing learning opportunities
Ensures initial and ongoing progress assessments are administered according to Sylvan standards
Ensures that all staff who administer assessments are trained and certified
Monitors student progress to ensure goals are achieved and ongoing family needs are met
Establishes and maintains ongoing communication with classroom teachers to ensure Sylvan programs meet student and family needs
May also be required to make school visits, establish and maintain relationships with schools for partnership and marketing purposes
Checks students in and out of the Center with particular attention to student safety and well-being
Greets and assists students, parents, and potential customers according to Sylvan standards