Program Manager

Walden Behavioral Care•Waltham, MA

4h•Onsite

About The Position

The Program Manager facilitates the execution of all program operations in accordance with the Monte Nido philosophy and mission. The Program Manager oversees the administrative end of the daily functioning of the facility and helps ensure that the clinical team can best carry out their duties while conforming to state and other regulatory standards. Daily, this role reports to the Clinical Director and supports the Clinical Director through admissions and client chart oversight. The Program Manager supervises and facilitates facility-wide quality improvement and risk management in conjunction with and as directed by the Compliance Director. We are seeking a Program Manager to work at Walden located in Waltham, MA.

Requirements

High School diploma required
Experience in a supervisory/leadership role working in a day treatment, residential, or hospital setting.
CPR certification required, or within 90 days of hire

Nice To Haves

Bachelor's Degree or higher degree preferred.

Responsibilities

Gather data, organize data, schedule and conduct quarterly mandated meetings for Joint Commission, state licensure, and OSHA (quarterly governing body, performance improvement and safety committee).
Serves as facility point-person for all compliance, licensing, and facility-related issues.
Work with the Compliance Director in maintaining program compliance with State licensing bodies, Joint Commission, and/or other regulating and accreditation organizations for all relevant areas of responsibility.
Ensure that facility-wide inspections are up to date, ensuring facilities comply with building and safety codes, and are well-maintained at all times.
Ensures stored client personal belongings are accounted for and updates logs as needed.
Participate in other areas of organization-wide compliance activities, depending on time available, organizational needs, and as requested.
Be responsible for Emergency Management and Environment of Care, including but not limited to coordinating fire drills, monthly safety audits, disaster drills, maintaining Emergency Management Plans, and training staff on Emergency Management Plans.
Update the Emergency Management binder with all admissions and discharges.
Assist with the scheduling needs of the facility in cooperation with the clinical director, as needed.
In an emergency or declared state of emergency, may be required to stay on-site as a part of the emergency team until the emergency has ended.
Complete all Quarterly Meeting Minutes and submit them timely manner to Compliance.
Coordinate with the property manager and provide a list of required needs.
Certain facilities will require maintaining appropriate salt and bleach within the water filtration system.
Manage the facility vehicle, maintenance, and logs.
Facilitates communication with clients and families.
Responsible for recording daily attendance and census into Salesforce by 9:00 am local time and coordinating with Billing on all authorizations.
Establish, maintain, and distribute all policies & procedures in conjunction with the Compliance Director.
Manage Incident Reports and associated documentation in conjunction with the Clinical Director.
Familiarization with all client files and pertinent information required at all times
Assist in chart management to ensure charts contain all required completed documents with signatures included, including but not limited to admissions and discharge audits, and closing charts.
Attend and participate in all required staff meetings and management meetings, and aid in the facilitation of those meetings where needed.
Responsible for day-of admissions, including creating client chart, coordination with Admissions, ensuring client room is ready, inputting client data into computer systems, orienting client and family to program, and reviewing all consents with client. Then inform the outreach team of the admission.
Facilitates tours with potential clients, outpatient providers, and visiting professionals.
Ensure all admission and discharge surveys are provided to the clients and completed.
Supports the milieu, supports at the table, transportation, and provides any additional coverage, as required.
Responsible for discharge documents are completed and ensuring the client leaves with all belongings.
Supervise administrative office operations, including purchasing administrative and building supplies.
Complete credit card reconciliation and uploading of receipts by the end of each month.
Review all mail and send accounting and checks mailed to the program.
Send invoices to accounting for payment for any contractors.
Create all client binders and parent information packets.
Executes daily operations, including supervision of administrative services, personnel management, and interdepartmental coordination.
Lead and performance manage Lead Recovery Coaches and Recovery Coaches.
Maintain and implement a schedule of Lead Recovery Coaches and Recovery Coaches, including an on-call schedule.
On-call responsibilities to include taking emergency phone calls regarding the facility, as well as covering Recovery Coach shifts as needed.
Assist in Joint Commission, OSHA, and State-required trainings monthly and annually for all staff.
Issue and track mandated monthly training logs/manuals for all staff, including off-site per diem employees.
Ensure all the Monte Nido rules, policies, and guidelines are adhered to, including facility health and safety standards.
Coordinate with supervisors and the Human Resources department to ensure staff are current with Joint Commission employee requirements.
Assist in the completion of orientation and onboarding with new hires.
Assist Human Resources staff in maintaining personnel files up to date.
Complete timecards and payroll on a bi-weekly basis for all staff.
This position will require that you be available for On-Call when necessary and pick up voids/call-offs.
Exercise maturity of judgment, while maintaining strict confidentiality standards, and professionalism in interaction with staff and clients at all times.
Maintains the values and philosophy of the mission statement of Monte Nido.
Adheres to and follows the Monte Nido policies and procedures.
Provide additional program support as needed and as appropriate.
Performs other tasks, as assigned.