Program Manager

Afresh

7d•$134,000 - $181,000•Remote

About The Position

As a Program Manager on the Operations team (part of the Tech Org.), you will be responsible for the end-to-end success of our customer partnerships ensuring success during the launch of each integration. You will build strong relationships across our retail partners’ organization from senior stakeholders to management and team members on the ground. You will have the opportunity to lead cross-functional technical projects with Afresh stakeholders and successfully deploy our solution at scale while continuously improving our processes that are fast-paced and constantly evolving. You have customer-facing experience, are structured and have strong project management skills, and love driving projects to completion in a fast-paced environment; you are excited to reduce fresh food waste in the grocery industry, too!

Requirements

5+ years experience managing client relationships
3+ years experience in product implementations/deployments (SaaS preferred)
Demonstrated ability to drive projects to completion
Excellent written and verbal communication skills
Proficiency working with AI models such as Claude, Codex, Replit or other tools
Open to travel (up to 25%)
This position is not eligible for sponsorship

Nice To Haves

Experience in grocery or retail industry preferred
Proficiency in SQL, Excel, Looker or other dashboarding tools preferred

Responsibilities

Lead and execute successful integrations with our partners
Deeply understand our customers' operations and how the Afresh solution maps to these to provide maximum value
Create detailed, actionable implementation plans that enable both Afresh and our customers to understand and execute on the full scope of our deployment processes
Build trusted relationships with our partners’ point people including project management, store teams, operation leads, and executive teams
Lead cross-functional work across Afresh's teams to manage the deployment process and build consensus, including work with our Executive, Engineering, Product, Support, Account and Sales teams
Capture learnings and best practices from deployment efforts to create a sustainable, replicable playbook for future deployments
Identify and implement ways to improve Afresh & our team’s processes as we build our work together
Continually work towards scaling our processes and solutions to achieve a lower cost to serve

Benefits

Comprehensive medical, dental, and vision coverage for you and your family, with the majority of premiums covered by Afresh.
Dedicated mental health support and counseling services.
Competitive base salary
Meaningful equity (U.S. employees)
401(k) program with a generous company match.
Home office stipend
"Coworking Wallets" for flexible workspace access.
Annual professional development budget
Monthly stipends for "Betterment" (wellness/lifestyle)
Monthly stipends for telecommunications
Flexible paid time off