Program Manager

SENIOR FRIENDSHIP CENTERS INC•Fort Myers, FL

36d•Onsite

About The Position

The Senior Friendship Centers has an opening for a dynamic Program Manager - Lee County. Are you a people-focused leader who enjoys building relationships, solving problems, and making a meaningful impact in your community? Senior Friendship Centers is seeking an experienced Program Manager to lead our Nutrition Program throughout Lee County. In this hands-on leadership role, you will oversee our social dining sites and Home Delivered Meals program, ensuring older adults throughout the community receive nutritious meals and exceptional service. You will supervise dining site and assessment staff, coordinate daily operations, and help ensure our programs meet all regulatory and quality standards. As part of our collaborative team, you will cover all Lee County Nutrition roles when coverage is needed. The ideal candidate is an organized, energetic, and compassionate leader who enjoys working with people and creating a welcoming, hospitality-centered environment. Success in this role requires strong leadership, communication, and organizational skills, along with the ability to effectively manage staff, coordinate multiple locations, and oversee the logistics of a large-scale nutrition program. To best serve all the guests in Lee County, being bilingual in Spanish and English is a must. At Senior Friendship Centers, you'll join an organization dedicated to helping older adults live healthier, more connected lives. Each year, our Nutrition Program serves older adults across Sarasota, DeSoto, Charlotte, and Lee Counties. This is an in-office (40 hours/week), Monday–Friday position.

Requirements

Excellent customer service and interpersonal skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong verbal and written communication skills.
Strong leadership skills.
Ability to prioritize tasks and adapt to the needs of the organization.
Ability to interact professionally with all staff, clients, volunteers, and community partners.
Must be friendly, flexible, able to handle challenges, and able to work with limited supervision.
Requires Associate’s Degree in Social Science, Food Service Manager, or related field, or commensurate professional experience to provide the requisite knowledge, skills, and ability to satisfactorily perform in this position.
Two years of experience in a supervisory capacity is required.
Intermediate computer skills are required; Must have extensive experience with Microsoft Office Suite (Word, Excel, Outlook) and other basic computer software and hardware, and the ability to quickly learn the organization’s systems.
Must have reliable transportation.
A valid driver’s license and proof of insurance are required for all work-related travel.
Satisfactory clearance of a fingerprint-based, level II background screening, and pre-employment substance abuse testing is required.
Must be authorized to work in the United States.
All applicants must pass a Level 2 Background Screening.
Bilingual in Spanish and English is a must.

Nice To Haves

Bachelor’s Degree preferred.
Experience presenting to public groups is desirable.

Responsibilities

Supervise, train, schedule, and evaluate the work of the Nutrition department employees and volunteers.
Make frequent personal and telephone contact and oversee routes to provide supervision, support, answer questions, and resolve problems.
Oversee the ordering, portioning, packaging, delivery of congregate and home delivered meals, take service requests and resolve client transportation and food delivery issues, coordinate home delivered meal routes to ensure quality, food safety, and customer satisfaction.
Assure full compliance and training to meet all federal funding and local funding requirements; including but not limited to the accurate compilation and submission of weekly reports on dining sites and home delivered meals activities, including tracking of meals, data entry, reconciliation of paperwork, and submission to the Nutrition Director and the fiscal staff, as applicable.
Responsible for all recordkeeping to support monitoring visits, audits, and other evaluations.
Responsible for complete and current dining client files/assessments.
Attend Health Fairs, Expos for outreach, and volunteer recruitment.
Participate in fundraising and outreach activities to promote the organization’s mission.
Oversee and manages all internal data and sequencing of Home Delivered Meals.
Coordinate the Nutrition consultant and food service providers to arrange for well-coordinated and quality service delivery.
Arranges emergency meals as authorized.
Works with and assists Area Agencies and other funders' needs and with monitoring visits.
Oversees work of dining site; advisory councils; attends quarterly meetings, prepares agenda, and approves new members.
Conducts and/or delegates “HDM Only” client assessments.
Maintains all client files and documentation for “nutrition only” clients.
Refers clients to Case Management when non-nutrition-based needs arise.
Ensures processes and protocols are in place to collect, account for, and arranges for or provide the delivery of donation deposits to designated destinations; prepare reports on dining site activity; attend periodic meetings with supervisor, caterer representatives, other site managers, and nutrition specialists.
Provides recommendations regarding expenditures.
Responds to questions from other departments.
Backup support to Nutrition staff in their absence, or where needed to fulfill program obligations and make regular site visits to all congregate sites to ensure compliance.
Attend staff meetings, training, and seminars as required.