Program Manager

Internal Revenue Service•Philadelphia, PA

7d•Onsite

About The Position

This position is for a Program Manager within the Small Business/Self-Employed (SB/SE) division, specifically in the Campus Collection unit in Philadelphia. The role involves exercising delegated managerial authority to oversee the planning, direction, and execution of programs or program segments. This includes managing supervisors, approving work plans, and overseeing policy changes and organizational restructuring. The position requires managing the development and execution of operations or program procedures, coordinating policy and strategy, and balancing resource deployment to meet workload demands and emerging issues. The Program Manager will develop Collection and Enforcement strategies in coordination with Communications & Liaison, identify and market best practices nationwide, and collaborate with various IRS departments to identify non-compliant taxpayer segments, develop customized treatments, and monitor effectiveness.

Requirements

Federal experience is not required.
Experience may have been gained in the public sector, private sector or through Volunteer Service.
One year of experience refers to full-time work; part-time work is considered on a prorated basis.
Indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
Must have at least one (1) year of specialized experience equivalent to the next lower level payband or GS grade in the normal line of progression.
Specialized experience includes one year of substantive supervisory or program management experience at the GS-13 or GS-14 level or equivalent level manager or comparable management or leadership experiences outside of Federal service.
Experience must be sufficient to demonstrate: Applying management techniques within workforce management and human capital policies and procedures.
Assuring optimum utilization of personnel, equipment, and space and accomplishing program objectives through combined technical and administrative oversight.
Addressing employee and labor relations matters, including workplace flexibilities leave administration, reasonable accommodations, and other workforce management responsibilities.
Planning, directing, and evaluating work of subordinate managers, employees, and/or others.
Applying budgetary and fiscal management principles to establish, maintain, and support organizational operations, including the effective oversight and management of financial resources.
Working with systems and operational processes that influence assigned functions, including making informed decisions related to workflow, production, and quality.
Working closely with program officials or comparable agency-level staff personnel in the development of data, securing legal opinions, preparation of position papers and/or legislative proposals.
Negotiating to resolve differences of opinion among supervisors, staff personnel, and employees in the committing of resources to achieve program goals.
Must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate (Time After Competitive Appointment - TACA), unless already completed.

Nice To Haves

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.
Education completed in foreign colleges or universities may be used to meet the requirements, provided proof of equivalency is shown.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments, or comparable staff functions.
Approve multi-year and longer-range work plans developed by supervisors or managers of subordinate organizational units and manage the overall work to enhance achievement of goals and objectives.
Oversee the revision of long-range plans, goals and objectives for the work directed.
Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
Exercise discretionary authority to approve the allocation and distribution of funds in the organization's budget.
Oversee development and execution of Operations or Program procedures.
Coordinate policy and strategy between Operations and centralized activities to manage cross-functionally to achieve organizational goals, provide one-stop service and end-to-end accountability to customers.
Balance deployment of resources from workload demands to increase front-end activities.
Configure compliance resources to address emerging issues and taxpayers needs as appropriate.
Manage strategies to apply the appropriate treatment according to degree of risk, reserving enforcement for egregious non-compliance.
Develop Collection and Enforcement strategies in coordination with Communications & Liaison, to integrate education and outreach as necessary to understand, address, and affect population needs and behaviors, and to assist taxpayers understand their rights and comply with tax laws.
Identify and market best practices nationwide to improve customer service, consistency, and efficiency.
Coordinate with Headquarters Collection and Examination, Field Collection and Examination, Large Business & International, SB/SE Research, and Research, Applied Analytics & Statistics (RAAS) to identify non-compliant taxpayer segments with similar characteristics, develop and test alternative treatments customized to each segment, leverage Collection and Examination resources for maximum compliance results towards long-term solutions, and develop and test appropriate measures to monitor impact and effectiveness of treatment.