Program Manager

C2 GPS—Workforce Solutions Greater Dallas•Dallas, TX

36d•Hybrid

About The Position

The Program Manager manages programmatic requirements of the Workforce Investment Act, Welfare Transition or targeted programs and supervises team members to achieve and/or exceed goals established. This role involves maintaining expert knowledge of relevant laws and regulations, communicating policy changes, providing technical assistance to staff, ensuring program compliance, and potentially managing specific programs like the Community Work Experience Program (CWEP). The manager will identify, develop, implement, and monitor strategies for program success, analyze workforce activities, evaluate compliance, and collaborate with leadership to maintain operating standards. Key responsibilities include acting as a point person for programmatic issues, developing and delivering program-specific training, ensuring staff competency, analyzing data to identify trends and mobilize action, supervising unit team members to achieve benchmarks, and managing quality reviews and reporting. The role also involves designing and delivering performance reports to management and performing other assigned duties.

Requirements

High School Diploma or GED required.
Three years of related work experience preferred.
Excellent verbal and written communication skills.
Demonstrated problem solving and critical thinking skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the general public.

Nice To Haves

Associates or undergraduate degree strongly preferred.
Additional work experience may be considered in lieu of educational requirements.
Bilingual in English and Spanish strongly preferred.
Prefer knowledge of workforce development, economic development, business intelligence and trends, and project management.
Prefer work experience in a performance-based environment, public or private, the ability to analyze and interpret information and data and provide relevant feedback for action.
Strong leadership skills, ability to motivate staff and provide advice to management.
Familiarity with the communities being served.

Responsibilities

Maintains subject matter expert level knowledge on all appropriate federal, state, and local laws, regulations, and procedures for the identified program.
Communicates new and/or modified policies and procedures to staff.
Provides technical assistance to center staff to improve performance as well as quality and customer satisfaction.
Works closely with Quality Manager to ensure program compliance.
May be responsible for managing the Community Work Experience Program (CWEP).
Identify, develop, implement, and monitor strategies, tactics, and standard operating procedures to ensure program compliance and success.
Manages and conducts analysis of workforce activities to ensure implementation of policies and procedures.
Evaluates compliance with policies and procedures and adherence to contract requirements.
Collaborates with Community Leadership team and other Operations Management team members to ensure that all operating standards are maintained.
Communicates effectively with management and appropriate staff regarding areas of improvement and provide recommendations or suggestions for enhancements.
Be the point person for programmatic issues and resolutions.
Develop & deliver program specific training based on trends gathered from monitoring results and/or staff recommendations.
Formulate teaching outline, utilizing knowledge of specified training needs and work with the appropriate leadership team member(s) to determine instructional methods for all new and refresher training.
Ensure that all staff are able to demonstrate the required knowledge and skills for their position as it relates to program.
Be actively engaged within all relevant operations that leads to the success of staff, communities, centers, and the system.
Analyze programmatic and other related data, identify trends; and mobilize staff to take action.
Supervise, manage, and direct the work and function of unit team to ensure benchmarks are achieved and/or exceeded.
Manage and conduct quality reviews; prepare reports and monitoring documents for dissemination; effectively communicate findings and recommendations to management and appropriate staff.
Ensure appropriate actions are taken to avoid monitoring findings.
Review and implement internal systems geared toward reducing and/or eliminating findings and observations.
Ensure that state and local corrective actions are completed within required timelines.
Design & deliver user friendly status & trending reports to operations management team to track performance outcomes and other related key data.
Develops & provides performance summary to Managing Director by the 10th workday of each month.
Performs other duties as assigned and fulfills responsibilities as required.