Program Manager Cabarrus County

Big Brothers Big Sisters of Central Carolinas

5d•Hybrid

About The Position

Big Brothers Big Sisters of Central Carolinas (BBBSCC) is seeking a Program Manager for Cabarrus County to cultivate strong partnerships with school stakeholders, ensure program fidelity, and drive positive youth outcomes. This role involves direct supervision and professional development for Master’s-level student interns and indirect reports, providing coaching, assigning caseloads, and supporting their growth. The Manager is responsible for the strategic oversight, execution, and continuous improvement of the Cabarrus County program, ensuring comprehensive management of volunteer and youth recruitment, enrollment, matching, and ongoing match support, all while adhering to BBBS national standards and local objectives. This position reports to the Cabarrus County Area Director.

Requirements

Bachelor’s degree or Associate’s degree with a minimum of 2 years of professional experience in a social service or relevant field, who is trained according to the BBBSA Standards of Practice.
Experience in and through understanding of mentoring, positive youth development, and risk and protective factors.
At least five years of direct service experience in the social services field.
At least three years’ experience supervising/training staff in the social services field.
Results-driven and goal-oriented and possess strong interpersonal skills with the ability to work within diverse populations and geographic areas, as well as a demonstrated ability to think strategically and work collaboratively to inspire, motivate, and focus internal team members on the agreed-upon goals.
Outstanding verbal and written communication skills.
Outstanding leadership and teamwork /team facilitation skills.
Excellent project planning and organizational skills, with attention to detail.
Thorough knowledge of community social service resources.
Professional demeanor and ability to represent the agency to the community.
Ability to communicate effectively with management, line staff, and agency clients.
Superior teaching and training skills that foster a culture of commitment, dedication, and purpose for those under supervision.
Excellent computer literacy skills to include knowledge of Microsoft Excel, Microsoft Word, Outlook, and Google Suite.
Tech-savvy and able to adapt to new technology.
Ability to monitor for performance and empower for growth yet not micromanage.
Must have reliable transportation, valid driver's license, and meet insurance requirements.
Must have a valid driver’s license, reliable transportation, and meet minimum state automobile insurance requirements.

Nice To Haves

Stationary at a desk for 50% of the time
Frequent movement throughout office and school sites
Ability to lift 25 pounds of materials

Responsibilities

Oversee Cabarrus programs while assisting the Cabarrus Area Director in managing community and corporate partners.
Train the Cabarrus program staff. Meet regularly with team members and help facilitate Team meetings.
Serve as Program Coordinator for 1 school-based program.
Assist the Cabarrus Area Director in tracking individual and team performance through review of individual and team metrics.
Regularly review client documentation of direct and indirect reports for Quality Assurance compliance with agency and federation requirements for processing and documentation of volunteers and families.
Provide feedback verbally and in writing on a regular basis and as needed to improve performance and teamwork.
Consult with program staff regarding challenging interviewing/matching issues and family situations.
Provide professional guidance and appropriate feedback for handling sensitive situations. Assist with the search for appropriate community resources for given situations.
Collaborate with the Area Director to ensure orientations, trainings, interviews, and matches achieve annual goals.
Collaborate with the Area Director to develop effective recruitment strategies. Collect and relay to the Cabarrus team all agency policies and procedures.
Facilitate teamwork on the Program Team and cooperation with the overall agency staff.
Empower team to assist and generate new and innovative ways to ensure our volunteers, parents, and youth feel supported.
Provide input to the Cabarrus Area Director to set direction for the team and develop goals and objectives, establish goals for length of match, retention, and support contact rates.
Maintain working knowledge of Matchforce database system, work with the program leadership team to train/update staff regarding its most effective use, and work to maintain the integrity of the database system.
Maintain working knowledge of the BBBSA Service Delivery Model and local agency policies and procedures in order to interpret and enforce them with the team.
Support the Cabarrus program and development events as assigned according to agency need.
Support special projects as a volunteer or as assigned according to specialized skills and agency needs.