Program Manager - Full Time; 1132-201-N

Catholic Charities Brooklyn and Queens•Queens, NY

18h•Onsite

About The Position

Catholic Charities Brooklyn and Queens has been providing quality social services for over 125 years, offering 160-plus programs and services for various age groups and those with mental illness. The Older Adult Centers focus on promoting an active life for seniors, helping them maintain independence and health through diverse activities and services like meals, health screenings, social services, educational workshops, exercises, discussion groups, games, art classes, lectures, outings, and special events. The Program Manager is responsible for the daily administration and operation of the Older Adult Center, ensuring a welcoming and supportive environment, high-quality services, budget adherence, and compliance with all contractual obligations. This role involves building strong relationships with local health providers, NORC, and community organizations to ensure continuity of care and support "aging in place" strategies. The manager will foster an environment that celebrates and respects the diversity of all ethnic older adult members, ensure quality programs and services (including meals) meet agency and funding source regulations, and hold staff accountable for service delivery, food service management, supportive services, and maintaining health and safety guidelines. The position also requires ensuring program and staff compliance with agency and contractual regulations, maintaining fiscal accountability within the program budget, preparing reports for the Director of Field Operations on various aspects of the program, and representing the program at agency and community meetings.

Requirements

Bachelor’s Degree required
Three years of experience in Human Service or Social Service field
One year of supervisory /administrative experience preferably with the older adults
Good written & oral and listening skills
Experience working with the community and advocacy
Experience with direct service provision to clients
Prior supervisory or administrative experience required
Able to occasionally lift and/or move up to 15 pounds
Ability to speak in front of large groups of people
Ability to work flexible hours, according to the needs of program operation.
Ability to travel throughout the five boroughs as needed or required.

Nice To Haves

Master’s Degree in Human Services or related field preferred

Responsibilities

Responsible for day-to-day administration and operation of the Older Adult Center ensuring a welcoming, supportive environment, quality services, and adherence to budget while meeting all contractual obligations.
Establish strong liaisons with local health providers, NORC and other community organizations in order to ensure continuity of care and implementation of strategy for “aging in place” for seniors of the center.
Create an environment where diversity of all ethnic older adult members is celebrated and respected.
Ensure quality programs, services and lunch to participants according to agency and funding source regulations.
Holds staff accountable for planning and implementation of quality service to clients, including food service management, provision of supportive services, and maintenance of sanitary, safety and health guidelines.
Ensure program and staff adherence to agency and contractual regulations.
Ensure fiscal accountability of program, including adherence to budget.
Prepare periodic written reports for Director of Field Operations to address the progress of direct services to clients, programmatic issues, service levels, staff issues, building problems, outreach efforts, and any other pertinent matters.
Responsible for site and incident reviews of client and staff.
Represent program at agency and community meetings and workshops.