Program Manager, Center for Innovation

USTA National Tennis Center • Los Angeles, CA

1d • Hybrid

About The Position

The Program Manager will support the youth development program focused on college and career readiness and non-degree career pathways, working within a shared facility alongside several partner organizations. This role is responsible for day-to-day program execution and direct oversight of program staff. Includes partner integration and collaboration on programmatic delivery.

Requirements

• A bachelor’s degree in a related field such as Sports Management, Recreation Administration, Education, Social Work, or Non-Profit Management is required.
• 3 to 5 years of experience in program coordination, youth development, or sports administration.
• Tennis background and/or understanding of the tennis environment is required.
• Proven track record of managing relationships with community partners, schools, or diverse local organizations is required.
• Valid CPR, First Aid, and AED certifications (or the ability to obtain them within 30 days of hire) are required.
• Ability to pass comprehensive, recurring federal and state background checks to work with minors is required.
• Proficiency in Microsoft Office Suite (especially Excel) and Google Workspace is required.
• Valid driver’s license and reliable transportation for travel between facility sites is required.
• Ability to work non-traditional hours, including evenings and weekends, to align with youth sports schedules is required.
• Ability to be mobile and active on sports courts or fields for extended periods and lift/move equipment up to 50 lbs is required.

Nice To Haves

• Experience using CRMs or program management software is preferred.

Responsibilities

• Manage day-to-day operations for USTAF Center for Innovation programming, ensuring all activities align with the foundation’s mission, goals, priorities, and safety standards.
• Coordinate with the program staff of Lulu's Place, TGR Foundation, and other on-site program partners to execute educational and tennis programming and achieve shared goals.
• Coordinate day-to-day use of shared space, equipment, and resources with co-located partner organizations.
• Serve as the on-site liaison for partner organizations on operational and scheduling matters (e.g., room bookings, shared equipment, daily logistics).
• Escalate any partner matters involving cost, liability, space allocation disputes, or agreement terms to the Executive Director rather than resolving them directly.
• Works closely with the USTAF Lulu's Place Operations Director/Manager to ensure that the local community partners, including local NJTL organizations, school districts, youth development organizations, and other key community stakeholders, are incorporated into daily and weekly programming.
• Responsible for the oversight and delivery of USTAF programs and partnered programs to accomplish established and shared goals.
• Ensure program sessions, workshops, and events run on time and as planned, including opening/closing logistics.
• Ensure program spaces are set up, maintained, and left in appropriate condition after use.
• Troubleshoot and resolve day-to-day operational issues (scheduling conflicts, space usage, materials, technology, attendance) as they arise.
• Maintain daily and weekly program logs, attendance records, and activity documentation.
• Collect and maintain accurate data on student enrollment, attendance, participation, and outcomes for core programming, following data definitions and quality standards set by the Executive Director and Lulu's Place leadership.
• Prepare regular reports on program activities and metrics for the Program Director and Lulu's Place Leadership.
• Support grant reporting by compiling relevant program data and documentation.
• Maintain organized records and files related to program operations.
• Monitor and maintain inventory of program materials and supplies, placing orders or requests as needed.
• Ensure day-to-day compliance with youth safety policies, including check-in/check-out procedures and supervision ratios.
• Support the Program Director in implementing organizational policies and procedures at the staff level.
• Identify opportunities to test and expand programs/products to increase the reach and enhance the impact of NJTL sports-based interventions within the community.
• Directly supervise a team of full-time and part-time program staff, mentors, and coordinators for core high school and middle school programming.
• Provide administrative supervision of the Outreach Coordinator (scheduling, timesheets, day-to-day check-ins); the Outreach Coordinator's programmatic priorities and calendar are set jointly by the Executive Director and Outreach Coordinator and should be respected as protected, not reassigned to cover core programming needs.
• Create and manage staff schedules, ensuring adequate coverage across all program activities and age groups.
• Provide day-to-day coaching, guidance, and support to staff on curriculum delivery and student engagement.
• Conduct regular check-ins and team meetings with program staff.
• Onboard and train new staff and volunteers on program procedures, policies, and expectations.
• Monitor staff performance and provide feedback; escalate performance concerns to the Program Director, who holds final hiring and termination authority.
• Approve staff timesheets and time-off requests in accordance with organizational policy.
• Coordinate the delivery of college and career readiness curriculum, workshops, and mentorship sessions for high school and middle school students.
• Coordinate with the Outreach Coordinator to align core programming with elementary/middle school outreach efforts where relevant, without absorbing outreach staffing or scheduling into core program operations.
• Work with staff to adapt lesson plans and activities to meet the needs of different age groups and skill levels.
• Coordinate guest speakers, site visits, employer partners, and other enrichment activities.
• Track and ensure completion of program milestones and deliverables tied to funder or grant requirements.
• Serve as the primary daily point of contact for student and family questions, concerns, and updates related to core programming.
• Communicate regularly with parents/guardians regarding schedules, events, and student progress.
• Monitor student participation and follow up on attendance issues or disengagement.
• Address day-to-day behavioral or logistical issues, escalating more serious concerns to the Program Director.

Benefits

• Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance
• Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• 401(k) with employer matching (up to 6.5%)
• Promotional and growth opportunities
• Learning and Development programs to learn on the job
• Up to $7,000 for tuition reimbursement.
• Resources for overall well-being, including mental health and meditation benefits.
• A personalized health management program
• Pet insurance
• Commuter benefits
• Identity theft protection
• Discounts with our network of partners
• Fun events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level