Program Director, Center of Innovation

USTA National Tennis Center • Los Angeles, CA

1d • Hybrid

About The Position

The Program Director at Lulu’s Place will lead a youth development program focused on college and career readiness and non-degree career pathways, operating within a shared facility alongside several partner organizations. This position involves a managerial component, overseeing program staff and volunteers. The role includes operational oversight, partner integration, program development, community engagement, quality assurance, and strategic growth. The Program Director will also manage partner and facility coordination, serving as a stakeholder liaison, managing facility scheduling, and participating in collaborative governance. Impact measurement and reporting, including data collection and evaluation, are key responsibilities. Compliance and administration duties include safety and risk management, budget oversight, grant compliance, and ensuring adherence to youth safety policies. The role also involves overseeing vendor relationships and maintaining organizational policies. The Program Director will manage three full-time direct reports.

Requirements

• A bachelor’s degree in a related field such as Sports Management, Recreation Administration, Education, Social Work, or Non-Profit Management is required.
• 5 to 7 years of experience in program coordination, youth development, or sports administration.
• Proven track record of managing relationships with community partners, schools, or diverse local organizations is required.
• Valid CPR, First Aid, and AED certifications (or the ability to obtain them within 30 days of hire) are required.
• Ability to pass comprehensive, recurring federal and state background checks to work with minors is required.
• Strong skills in Microsoft Office Suite (especially Excel), Google Workspace, and familiarity with project management or participant tracking software are required.
• Valid driver’s license and reliable transportation for travel between facility sites is required.
• Ability to work non-traditional hours, including evenings and weekends, to align with youth sports schedules is required.
• Ability to be mobile and active on sports courts or fields for extended periods and lift/move equipment up to 50 lbs is required.

Nice To Haves

• Tennis background and/or understanding of the tennis environment is preferred.

Responsibilities

• Manage day-to-day operations for USTAF Center of Innovation (CoI), ensuring all activities align with the foundation’s mission, goals, priorities, and safety standards.
• Lead coordination efforts with Lulu's Place Leadership, TGR Foundation, and other on-site program partners to successfully align on shared goals and execution of educational and tennis programming.
• Lead design and oversee the planning and implementation for direct day, weekend, and afterschool programming. The programs will incorporate the core principles of the NJTL network, tennis, education, and mentorship.
• Sets the strategy and is responsible for the USTAF CoI engagement with local community partners, including greater LA NJTL organizations, school districts, charter schools, youth development organizations, and other key community stakeholders.
• Responsible for the oversight and delivery of USTAF programs and partnered programs to accomplish established and shared goals.
• Identify opportunities to test and expand programs/products to increase the reach and enhance the impact of NJTL sports-based interventions within the community.
• Serve as the primary point of contact for diverse community partners, including non-profits, schools, and local NJTL organizations.
• Work with the Lulu's Place facility team and partners to manage the complex master calendars for shared facility use, balancing USTAF programming needs with Lulu's Place partners and community access.
• Represent the USTAF by attending all regular partner meetings to ensure effective, efficient communication, align priorities, and minimize confusion and conflicts.
• Responsible for the USTAF offices and footprint at Lulu's Place.
• Implement systems to track participant attendance, demographic data, and youth development outcomes across all partner programs.
• Align with the USTAF leadership in the development of the “measures of success” and align with Lulu's Place partners to align on shared goals.
• Capture and deliver program data into reports for foundation leadership, donors, and community stakeholders.
• Use qualitative and quantitative feedback to assess the effectiveness of the "collective impact" model at the facility site.
• Ensure all partners and staff meet Safe Play compliance per the USTA requirements, including regular training and background checks.
• Manage the USTAF operational budget in collaboration with the leadership of the Programs and Services team of the USTA Foundation.
• Assist partners in meeting the reporting requirements and performance benchmarks tied to USTA Foundation Program activities and funding.
• Ensure the program's compliance with all applicable Lulu’s Place youth safety policies, background check requirements, and licensing standards.
• Establish and oversee data collection, record-keeping, and reporting systems for student participation and outcomes across all program functions.
• Oversee vendor and service provider relationships (transportation, curriculum materials, technology, etc.).
• Review and maintain organizational policies and procedures, updating as needed to reflect best practices and legal requirements.
• Manage three full-time direct reports.

Benefits

• Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance
• Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• 401(k) with employer matching (up to 6.5%)
• Promotional and growth opportunities
• Learning and Development programs to learn on the job
• Up to $7,000 for tuition reimbursement
• Resources for overall well-being, including mental health and meditation benefits.
• A personalized health management program
• Pet insurance
• Commuter benefits
• Identity theft protection
• Discounts with our network of partners
• Fun events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager