Program Manager

Montana Tech • Butte, MT

33d • Hybrid

About The Position

Montana Technological University is seeking a Graduate School Program Manager to oversee the end-to-end student journey. This role involves processing applications, managing student records, tracking assistantships, and leading graduation checkout processes. The ideal candidate will be a collaborative communicator with strong data analysis skills and the ability to maintain strict confidentiality. This position is crucial for the effective functioning of Graduate Student Enrollment and Academic Record Keeping for Montana Tech’s Graduate School.

Requirements

• Bachelors degree from a post-secondary institution or three years operations and project management experience
• Demonstrated experience using database, word processing, excel, e-mail, and internet software
• Demonstrated experience in analysis, design, formatting, and typing, forms, reports, etc.
• Strong communication: Effective and professional communication abilities via verbal, written, and electronic media.
• Ability to comprehend, analyze, and interpret data
• Ability to work within a team, and communicate with stakeholders
• Ability to perform each essential duty satisfactorily with or without reasonable accommodations
• Employment eligibility verification by the first date of employment at Montana Tech as legally required (e.g., Form I-9).
• Proof of authorization to work in the United States before final hiring.

Nice To Haves

• Bachelors degree from a post-secondary institution
• Experience with graduate student admissions processing
• Experience in a student services and/or enrollment setting
• Experience in student centered customer service
• Experience with Banner, EMP Liaison, and Etrieve
• Ability to effectively present information to various university stakeholders

Responsibilities

• Perform diverse and complex operational duties for Graduate Student Enrollment and Academic Record Keeping.
• Handle inquiries and communicate effectively with a diverse population of students, including domestic and international applicants.
• Maintain utmost confidentiality of records and information.
• Administer and improve graduate school functions related to the graduate application process, including receipt, processing, and verification of credentials.
• Ensure efficient transmission and return of complete applications to departmental stakeholders to minimize response time and drive graduate enrollment growth.
• Maintain student records with accuracy and fidelity, including data entry into admissions databases (Banner, Etrieve, CollegeNet).
• Implement Graduate Student course registration, record management, add/drop or withdrawal of courses, program review forms, and faculty committee assignments.
• Ensure student eligibility for assistantships and track utilization of Graduate Teaching Assistantships.
• Analyze student records and perform regular data queries to inform Graduate School recruitment decision making and improve graduation rates and retention.
• Maintain and publish Graduate School course requirements and compare requirements to student completions.
• Track progress toward a degree and create alerts for Graduate School staff.
• Track and analyze quantitative data and monitor progress toward internal performance metrics, including degree completion, time to degree, student retention, ‘at risk’ students, and fractional award of full utilization of Graduate Teaching Assistantships.
• Oversee the awarding and processing of graduate teaching assistantships in collaboration with the business office, financial aid, and the Research Office.
• Lead communications and processing regarding the graduation timeline and deadlines with graduate students and their departments.
• Provide administrative oversight of graduation checkout operations.
• Serve as the liaison to the Digital Commons Platform, maintaining publications and e-thesis uploads, implementing a publishing delay process, and streamlining the graduate student graduation experience.
• Streamline processes to decrease the administrative burden on faculty and staff by providing general office support and assistance with scheduling related to grad school functions.
• Maintain and update the graduate student handbook.
• Communicate with faculty on process changes to increase transparency and efficiency.
• Be cross-trained in other areas of management of the Graduate School office, including responding to student inquiries, advising on required application credentials, tracking inventory for recruiting materials, data cleaning and entry support, completing national data surveys, administrative support and organization for the Graduate School and Graduate Council, and other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Mandatory retirement plan with employer contribution
• Partial tuition waiver
• Wellness program
• Medical, Dental, and Vision Insurance with low deductibles and comprehensive coverage.
• Generous employer contribution toward monthly health care benefits worth $6.08 per hour.
• 5.9% retirement employer contribution for eligible employees
• 11 Holidays per year
• 3 weeks of Annual Leave to start
• Generous sick leave policy that can be used for sick children, doctor and dentist appointments as well as bereavement.
• 6 credits of coursework free per year (fees not included)
• Life and Disability Insurance
• Reduced tuition for dependents after 4 months of employment for eligible employees
• Employee Assistance and a Wellness Program
• Optional Retirement Plan for eligible employees
• Possible remote work days with supervisor approval and eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level