Program Manager, Workforce Planning

Zoox•Foster City, CA

About The Position

Zoox is building fully autonomous, purpose-built robotaxis — and scaling the operations behind them demands precision workforce planning. As a Workforce Planning PM, you'll own the processes, governance, and analytics that keep Fleet Operations staffed, financially aligned, and ready to scale. You'll be the connective tissue between Forecasting, Capacity Planning, Scheduling, Operations, Finance, and Recruiting— turning workforce strategy into operational reality.

Requirements

Bachelor's degree in Business, Operations, Analytics, Engineering, Finance, Economics, or related field (or equivalent experience)
6+ years in workforce planning, WFM, operations planning, program management, or similar analytical roles
Experience supporting OP, MBR, and QBR planning cycles
Cross-functional experience with Operations, Finance, HR, Recruiting, and WFM teams
Hands-on experience with WFM platforms (UKG, NICE, Verint, or similar)
Advanced SQL and/or Excel/Google Sheets skills; ability to build dashboards and drive data-informed decisions
Strong communicator — equally effective with frontline ops teams and executive leadership
Comfortable managing multiple priorities in a fast-moving, ambiguous environment

Nice To Haves

Background in fleet ops, logistics, AV operations, or contact center environments
Experience supporting 24/7 workforce operations
Familiarity with BI or data visualization tools (Tableau, Looker, etc.)
Experience with labor planning or operational transformation initiatives

Responsibilities

Build and maintain workforce planning processes, standards, governance, SOPs, and planning calendars, standardizing practices across Fleet Operations
Drive a structured planning cadence across Operations, Scheduling, Finance, HR, and Recruiting
Translate staffing plans from Forecasting and Capacity Planning into executable workforce activities — including for new launches, org changes, and strategic initiatives
Facilitate planning meetings, track action items, and drive decisions to closure
Partner with Finance to align workforce plans with monthly, quarterly, and annual cycles, including OP development, labor investment evaluation, and budget vs. actuals analysis
Coordinate workforce inputs for MBRs, QBRs, and annual OP development, surfacing recommendations to leadership
Build and maintain dashboards and reporting on workforce utilization, scheduling effectiveness, and labor performance; identify risks and gaps; and present insights to leadership
Serve as the WFM business partner — gathering requirements for system enhancements, partnering with HRIS/IT, and evaluating shift structures and scheduling strategies to improve utilization
Drive automation and continuous improvement initiatives that reduce manual effort and build scalable workflows