Program Manager - Workforce Development

LifeWorks Austin•Austin, TX

4d•$62,245 - $87,904•Onsite

About The Position

The Program Manager coordinates and provides direct supervision of a team of employees who utilize the Individual Placement and Support (IPS) model of Supported Employment and Supported Education for youth and young adults who have experienced homelessness, systems involvement, mental health challenges, substance misuse, and/or trauma. The Program Manager ensures good program outcomes by providing training, supervision, data oversight; implementing quality improvement plans; monitoring client outcomes; and working side-by-side with team members through field mentoring. The Program Manager ensures the team is actively engaged in the community and equipped to support clients in navigating community resources and internal supportive service opportunities at LifeWorks.

Requirements

Bachelor’s degree in Social Work, Counseling, or related field with (3) years’ experience; or Equivalent combination of education and experience.
Experience with databases; proficient level of experience with Microsoft Office including, Word, Excel, and Outlook.
Ensures Accountability and Results – Holds self and others accountable to meeting commitments and achieving outcomes; delivers timely and clear feedback that is timely, equitable, clear, and supportive in nature.
Amplifies Talent – Engages and motivates staff; supports their growth and development; promotes a climate of collective success.
Integrates Diverse Perspectives – Recognizes the value that different perspectives, backgrounds, and experiences bring to an organization; actively seeks out and considers different viewpoints; incorporates diverse perspectives into work and actions.
Demonstrates Self-Awareness – Uses a combination of feedback and reflection to gain and apply productive insights toward personal strengths and areas of opportunities; demonstrates a willingness to adapt leadership style to better engage, influence, and relate to staff.
Client Focused – Builds strong client relationships and delivers client-centered solutions.
Instills Trust – Gains the confidence and trust of others through honesty, integrity, humility, and authenticity.
Makes Quality and Sound Decisions – Applies sound judgment in decision making process; makes collaborative, equitable, measured, and timely decisions that support the mission of the organization.
Drives Vision and Purpose – Paints a compelling picture of the vision and strategy that motivates and inspires others to action and shared alignment.
Must posses or be able to obtain a valid driver's license within 30 days.
Possess or acquire standard First-Aid and CPR Certification as required by individual program.

Nice To Haves

Preferred minimum (1) year of supervisory experience.
Licensed in Mental Health discipline for Clinical & Therapeutic Programs (preferred).

Responsibilities

Coordinates and assists in the development, delivery, and management of program services.
Promotes a healing- and person-centered culture that uplifts the dignity and strengths of clients at all times.
Responsible for the hiring, orientation, training, supervision, evaluation, and dismissal of direct reports in accordance with Agency policies and procedures.
Reviews individual client outcomes with direct reports during supervision.
Ensures direct reports provide appropriate support to clients and offer and utilize program resources efficiently.
Holds staff accountable for meeting individual and program performance objectives by coaching, planning, monitoring, and appraising job results.
Enforces and complies with all requirements outlined by funding sources, licensure and accrediting bodies, the program, and the agency. These requirements may pertain to data, paperwork, training, processes, and procedures, among other things.
Is readily available and provides guidance and case consultation to staff on a daily basis.
Builds team’s strength in de-escalation and mediation to effectively manage highly complex crisis situations.
Completes file reviews and ensures that direct reports collect and enter required data in agency and funder databases in a timely, complete, and accurate manner.
Updates training materials, assists with delivery of training, and tracks all staff training records and due dates.
Maintains current knowledge of best practices in a range of philosophies and modalities, for example housing first approaches, harm reduction, and positive youth development.
Acts as a liaison to other programs internally and establishes and maintains relationships with partner organizations, service providers, referral sources, and other external stakeholders in the community.
Provide temporary coverage and direct client services during staffing transitions or outages.
Assists with the compilation, analysis, and reporting of program outcomes on an as-needed basis.
Assists Program Director and/or Vice President of Education and Workforce and department staff with coordinating client files and other materials for funders, monitoring visits, and internal and/or external audits.
Represents the program at leadership meetings and communicate agency and leadership decisions to their team, as appropriate.
Provides community training, presentations, and outreach activities, as appropriate.
Prepares for and actively participates in supervision meetings and all other required meetings or trainings.
Other duties as assigned.
Regularly provides in-field supervision, support, and field mentoring to direct reports.
Ensures program staff comply with and deliver services in a manner consistent with fidelity standards for all relevant evidence-based and/or evidence-informed models.
Maintains a small caseload, providing employment and educational support services to clients.
Facilitates weekly team meeting following the principles of IPS supported employment.
Assists Program Director with coordinating fidelity reviews and the development of fidelity action plans based on recommendations from the fidelity report.
Assists Program Director with coordination of steering committee meetings to help with IPS implementation and sustainability.
Works with the Office of Vocational Rehabilitation to coordinate services, as needed.