Program Manager - Work & Asset Management

Central Hudson Gas & Electric•Poughkeepsie, NY

12d•Onsite

About The Position

The Program Manager, Work & Asset Management owns the work and asset management domain within Central Hudson’s Enterprise Transformation Program (ETP) and is accountable for ensuring that platform decisions, build activities, and implementation outcomes deliver measurable improvements in field operations, asset reliability, and operational efficiency. The domain encompasses field service management, work optimization, grid intelligence, and enterprise work and asset management (EWAM). This role serves as the authoritative voice of operations to technical delivery teams and the authoritative voice of the transformation program to operational leadership.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related field
3+ years of experience in business analysis, business process design, or systems integration within a utility, energy, or similarly complex operational environment.
Proven ability to own and drive transformation outcomes from strategy through execution, including roadmap definition, prioritization, and stakeholder alignment
Deep working knowledge of work management, field service management, or asset management business processes and supporting technology platforms
Demonstrated ability to bridge business and technical stakeholders, translating operational requirements into system specifications and vice versa
Strong process orientation with the ability to map, analyze, and redesign business processes in the context of system implementation
Experience with business case development, requirements documentation, and user acceptance testing
Proficiency with Microsoft Office Suite, including Visio or similar process mapping tools
Excellent communication and facilitation skills with the ability to engage and influence stakeholders across operational, technical, and leadership levels
Strong analytical mindset with the judgment to make trade-off decisions across competing priorities in service of business outcomes
Ability to work independently and lead through influence in a matrixed environment
Valid driver’s license

Nice To Haves

Experience in the Energy & Utility industry
Experience with field service management platforms (e.g., OverIT, Oracle FSM, IFS, or similar)
Familiarity with enterprise work and asset management (EWAM/EAM) platforms and implementation lifecycle
Product ownership or product management experience in operational technology platforms
Knowledge of utility field operations, crew management, and asset planning processes
PMP, CSM, or similar program/product certifications

Responsibilities

Accountable for the strategy, execution, and ongoing value of the work and asset management transformation
Serves as a change agent for the Enterprise Transformation Program by championing adoption of new work management processes and platforms, helping operational teams transition from current-state workflows to target-state capabilities, and reinforcing the case for change at the frontline level
Owns the strategy and roadmap for the work and asset management domain across field service management, EWAM, and the broader work management ecosystem, ensuring alignment with work optimization and grid intelligence priorities
Defines and prioritizes platform requirements and build activities, balancing operational value, safety considerations, and technical feasibility to deliver outcomes that improve crew productivity and asset performance
Validates platform design decisions against operational reality and leads process-to-system mapping across the domain, identifying gaps between current business processes and target-state capabilities and driving their resolution
Develops and maintains domain-specific process documentation including current-state and future-state process maps, workflow diagrams, and integration specifications that anchor decision-making across the program
Drives cross-functional alignment with project management, technical architecture, and business leadership during platform build, testing, and implementation, removing barriers and resolving conflicts that threaten delivery outcomes
Defines and owns the user acceptance testing strategy for platform builds within the domain, ensuring operational requirements are validated before deployment
Leads EWAM vendor evaluation and implementation readiness from the business perspective, defining domain-specific requirements, integration specifications, and lessons learned from prior platform deployments
Identifies and owns cross-domain integration requirements between work management platforms and adjacent systems (e.g., GIS, SAP, AMI), facilitating working sessions with operational subject matter experts to capture and resolve dependencies
Serves as the primary business process liaison between work domain operational leadership and the ETP, defining and tracking key performance indicators that measure platform adoption, operational value realization, and process maturity
Ensures compliance with applicable regulations and standards relevant to utility field operations and asset management
Provides support for storm restoration efforts