Program Manager, Ways of Working

Fivetran•Denver, CO

13d•Hybrid

About The Position

Fivetran and dbt Labs are merging, and this role is crucial for defining how the combined organization will use its core collaborative platforms to get work done. The primary focus will be on making Notion the company's primary knowledge management platform, establishing workspace governance, information architecture, content standards, and page ownership. Additionally, the role involves publishing and maintaining best-practice guidance for Slack, Google Workspace, and Jira, partnering with department champions to drive adoption, and leveraging AI to manage these systems, keep workspaces clean, enforce best practices, and align with the AI Transformation team. This is a full-time position based in Denver, with a hybrid work model requiring two days in the office per week.

Requirements

Deep, hands-on expertise administering Notion at scale — governance, databases, information architecture, and permissions.
Strong working command of Slack, Google Workspace, and Jira administration and best practices.
Proven ability to define standards and drive cross-functional adoption without direct authority.
Excellent written communication — able to produce clear, canonical guidance that teams actually follow.
Program management discipline: can run rollouts, track compliance, and manage stakeholders across functions.
Comfort operating in ambiguity and building a function from the ground up.
Strong judgment on where to standardize vs. where to leave teams autonomy.
Advanced fluency with conversational AI systems (Claude, ChatGPT) — not just basic prompting, but structuring complex, multi-step work and reliably getting high-quality output.
Demonstrated track record of redesigning workflows around AI, not merely bolting it onto existing processes — able to identify where AI creates real leverage and where it doesn’t.
Hands-on experience with AI features native to our core tools (e.g. Notion AI, Glean-style search, Atlassian Intelligence) and the judgment to codify their use into company best practices.
Ability to build AI-assisted governance at scale — using AI to audit workspaces, surface inconsistencies, and maintain standards across thousands of pages and channels.
Fluency with AI agents and automation to eliminate manual, repetitive administration.

Nice To Haves

Experience standing up tooling governance during a merger, acquisition, or major org integration.
Notion certification or comparable demonstrated platform mastery.
Experience building AI-driven internal tools, automations, or agents.
Familiarity with change management frameworks.

Responsibilities

Define and drive NewCo’s ways of working across six dimensions: internal collaboration (Notion, Slack, Google Workspace), external collaboration, decision-making practices, documentation standards (Notion governance, information architecture, content standards), project management (Jira structure, naming, usage), and communication (Slack conventions, channel governance, async norms).
Define what “good” looks like for each core tool and publish it as canonical, company-wide guidance.
Leverage AI to keep workspaces clean, audit for inconsistencies, and maintain standards at scale.
Run recurring compliance checks and drive channels and workspaces into conformance over time.
Partner with department champions to roll out standards and support adoption.
Align with the AI Transformation team on how we apply AI within these tools.
Incorporate ongoing employee-experience feedback from the People team to refine standards.
Provide executional support for COO Office communications, in coordination with the Head of Internal Communications.