Program Manager, Vendor Payables & Global Travel

Acrisure•Grand Rapids, MI

1d•Onsite

About The Position

The Program Manager, Vendor Payables & Global Travel will report directly to the Sr. Director, Vendor Payables and Global Travel and is responsible for managing cross-functional initiatives that support the evolution of Acrisure's global Vendor Payables and Travel & Expense (T&E) programs. This role partners closely with Finance, Treasury, Procurement, HR, Technology, Tax, agency partners, and third-party vendors to drive operational excellence, standardize global processes, implement technology solutions, and deliver scalable business outcomes. This role also manages Acrisure's end-to-end 1099 program, partnering with Tax, Vendor Payables, and Technology teams to ensure accurate supplier setup, regulatory compliance, annual reporting, and continuous process improvement. The ideal candidate has strong program management, change management, and stakeholder engagement skills who thrives in a fast-paced, transformational environment. This individual will manage complex programs while balancing business priorities, operational impacts, and end-user experience.

Requirements

Intellectual curiosity with a passion for problem solving and change management.
Ability to build relationships and effectively influence stakeholders across all levels of the organization.
Ability to plan, execute, mitigate risk, and be accountable for results with a bias for action.
Strong communication and influencing skills, with the ability to facilitate discussions, surface trade-offs, and drive alignment across cross-functional stakeholders.
Ability to build strong relationships while maintaining accountability for project execution and results.
Strong program management skills with the ability to develop practical recommendations and drive projects forward.
High EQ with a strong ability to 'read the room' and adjust approach, facilitate change management tactics, and foster trust at levels of the organization.
Ability to rapidly get to an '80/20' answer, and comfort tailoring the analytical approach as necessary given program and project timelines.
Expert verbal and written communicator; ability to cut through the noise and make the complex simple.
Working knowledge of change management principles and the ability to apply them effectively across cross-functional projects.
Bachelor's degree in Business, Finance, Information Systems, Project Management, or a related field.
5–7+ years of program or project management experience leading complex, cross-functional initiatives.
Experience supporting Finance, Accounts Payable, Travel & Expense, Procurement, or shared services organizations preferred.
Experience coordinating cross-functional project teams and resources.
Extensive experience and comfort managing several concurrent projects of varying structures and types.
Strong analytical, organizational, and problem-solving skills with the ability to translate complex business needs into executable plans.
Excellent written and verbal communication skills with the ability to influence stakeholders at all organizational levels.
Experience working in a global, matrixed organization is preferred.
PMP, PgMP, Lean Six Sigma, Prosci, or other project/change management certifications are a plus.
1099 knowledge a plus.

Responsibilities

Support strategic initiatives for Vendor Payables and Global Travel, including technology implementations, operational transformations, process standardization, and global expansion efforts.
Develop comprehensive program plans, timelines, milestones, dependencies, and success metrics to ensure projects are delivered on time and within scope.
Provide stakeholder feedback and recommendations to support roadmap development, project sequencing, and prioritization.
Identify how changes in one process, technology, or business area may impact other initiatives, teams, or downstream operations, and coordinate with stakeholders to address potential conflicts or dependencies.
Prepare clear, concise updates for business leaders on project progress, milestones, risks, issues, dependencies, and decisions requiring escalation.
Gather stakeholder feedback throughout the project lifecycle and incorporate relevant insights into project planning and execution.
Partner with business stakeholders to define clear success metrics for project delivery and post-implementation business outcomes.
Partner with business and operational leaders to evaluate program performance, identify opportunities for continuous improvement, and recommend adjustments based on changing business needs and program results.
Build strong working relationships across Finance, Treasury, Procurement, HR, Technology, Tax, agency partners, and third-party vendors to understand project impacts, coordinate activities, and identify dependencies and potential conflicts.
Facilitate cross-functional working sessions to align stakeholders, resolve issues, and drive decision-making.
Serve as the primary program liaison between business leaders and implementation teams, ensuring priorities remain aligned.
Communicate the purpose, business benefits, and expected impact of changes in a clear and compelling way to build understanding and support across stakeholder groups.
Develop and execute communication, training, and change management plans that support successful adoption of new processes and technologies.
Partner with business leaders to prepare organizations for change while minimizing operational disruption.
Tailor communications and status reporting to different stakeholder groups and levels of the organization, translating complex project information into clear, relevant updates that highlight progress, business impact, risks, and decisions.
Ensure stakeholders receive timely, actionable communications regarding project milestones, impacts, readiness activities, and required actions.
Monitor program risks, dependencies, and issues while proactively developing mitigation strategies.
Develop dashboards and KPIs that measure program health, operational performance, adoption, and business outcomes.
Track program outcomes and performance against established success metrics, identifying opportunities for continuous improvement.
Manage Acrisure's end-to-end 1099 program, coordinating with Tax, Vendor Payables, Procurement, and Technology to support compliance with IRS reporting requirements and annual filing deadlines.
Partner with Tax, Vendor Payables, Procurement, and Technology teams to continuously improve supplier onboarding, TIN validation, and 1099 reporting processes.
Maintain governance, policies, and procedures related to 1099 compliance and recommend updates as processes or regulations change.
Lead annual 1099 readiness activities, including data validation, supplier outreach, issue resolution, and post-filing process improvements.
Monitor regulatory changes and partner with internal stakeholders to implement required process or system updates.
Identify opportunities to automate manual processes, improve data quality, and reduce compliance risk.