Program Manager (VAULT)

American Association of Veterinary State Boards•Overland Park, KS

21h•$64,000 - $68,000•Remote

About The Position

The Veterinary Application for Uniform Licensure Transfer (VAULT) Program provides licensure verification services to veterinary regulatory boards, on behalf of veterinarians and veterinary technicians. The VAULT Program Manager owns the full program lifecycle from discovery to delivery. In this role, you will sit at the intersection of user needs, business goals, and cross-functional execution. You will define the program’s vision, build roadmaps, and work alongside senior leadership to design, evolve, and market to launch successful services. Along with the Sr. Manager of Programs, the Program Manager will develop and implement an annual vision plan that aims to support and advance veterinary medicine regulation. VAULT is supported by a highly adaptive team that consistently seeks to improve and meet service goals. The VAULT Program Manager leads a collaborative team of five direct reports, supporting them in their day-to-day work while focusing on the big picture. This is a highly visible role that works with many internal and external stakeholders.

Requirements

Bachelor’s degree and a minimum of five years of experience in non-profit organizations or government agencies, including project, program, and people management.
Experience working with internal and external stakeholders.
Experience serving members or customers directly.
Experience working within a database or CRM.
Demonstrated skills in Microsoft Office suite, including Excel and PowerPoint.

Nice To Haves

Experience managing a membership or customer-service oriented team.
Program or Product management experience
Certified Association Executive (CAE) certification
Project Management Professional (PMP)

Responsibilities

Define and communicate a clear vision and long-term roadmap aligned with the organization’s goals.
Develop mechanisms to routinely gather feedback from Members and licensees, analyze trends in regulation and the veterinary industry, and assess other industry offerings to identify gaps and opportunities.
Translate the organization’s strategy into detailed requirements, user stories, and specifications for cross-functional teams.
Partner daily with leadership, technology, finance, and marketing teams to ensure smooth operations.
Track performance of services using key performance indicators (KPIs), metrics and data analysis to guide future program iterations and improvements.
Establish relationships with the VAULT specialists and associates, learning about their strengths, working styles, and goals.
Gain an understanding of the role of VAULT in the regulation of veterinary medicine.
Learn about the non-profit structure and governance of the organization.
Have a working knowledge of the VAULT workflows and current database/operating systems.
Provide program updates to Senior Leadership and written reports in collaboration with Sr. Manager of Programs.
Collaborate with fellow managers to understand the organization’s other programs and services and how those provide a broad support system for veterinary regulatory boards.
Identify areas for improvement in workflow and program execution.
Use data to make informed decisions on program’s enhancements and activities.
Work with other managers to move projects forward and make progress on the organization’s strategic goals.
Begin outreach to members, enabling you to speak to the challenges they experience with licensure of veterinary professionals.
Develop program’s vision plan for the coming year in collaboration with Sr. Manager of Programs and the VAULT team.
Confidently speak about the program and the organization with Members and external stakeholders.
Navigate competing priorities across the organization while advocating for the program (and staff’s) needs.
Foster a culture of collaboration, innovation, and customer service within the VAULT team.
Provide a steadying presence in times of change, while never shying away from trying something new.
Balance the practical and operational needs of the departments with a strategic mindset.
Create a supportive relationship with your colleagues and leadership for initiatives, improvements, and projects.
Create lasting relationships with Members and external stakeholders, enabling you to learn and share their different needs and perspectives.
Work effectively, efficiently, independently, and collaboratively as part of the AAVSB from a remote location or office setting, committed to diversity, equity, and inclusion in the workplace.