Program Manager V

Volunteers of America Los Angeles•Lancaster, CA

3d•Onsite

About The Position

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org . PAY RATE: $89874.75 - $94605 Per Year BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE Program Manager V manages multiple complex programs providing participants with multiple services and/or addressing multiple co-morbidities according to contract and budget guidelines. Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff, overseeing resources and coordinating the efforts of the program team members including VOALA sub-contractors, community partners, and ongoing outreach as it pertains to the target population. Manages significant human, financial, and physical resources, and functions with a high degree of autonomy Program leaders are responsible to meet all program contractual daily Key Performance Indicators including daily program numbers, data quality input, note taking, exits indicators and services provided.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).
5 years of experience in Social Services Program Management, Coordination or Supervision
Minimum of 4 years of direct Staff Management Experience in working with homeless or vulnerable populations (such as Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) Programs)
1 year of experience supervising Case Managers
General experience with: Budget and expenditure management
Agreement management and compliance
Review and monitoring of data and reports
Experience managing programs with over 40 staff, serving clients with multiple modalities

Nice To Haves

Master of Social Work or discipline related to Program services
History of working with multiple community partners, existing relationships a major plus.
Experience connecting clients to community and government resources.
Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
Extensive experience with large and complex social services programs, serving clients with various levels of acuity and need.
Bilingual in English and Spanish.
Well informed of organizational priorities and procedures.
Knowledge about community resources
Experience with HMIS and other relevant databases used by partner service providers

Responsibilities

Develop and manage project budget, project development, performance goals, and service delivery for multiple service programs in accordance with stated grant requirements
Develop program policies, procedure plans, and associated communications documents
Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Develop best practices and tools for project execution and management
Train, coach, and manage service teams on program requirements, tools, and methods to meet those requirements
Effectively communicate project expectation to team members and senior management in a timely and clear fashion
Delegate tasks and responsibilities to appropriate personnel
May manage multiple teams of staff located at various work sites
Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided
Ensure program interim and final goals and requirements are achieved
Meeting grant objectives, adhering to grant guidelines, available to LA County 24 Hours, 365 days per year (or temporarily designated alternate)
Provides information to Division Director highlighting progress towards reaching set goals
Budgets resources and tracks expenditures; ensures quality service to program clients.
Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.
Measures and assess impact of services; supports and participates in key elements to the program's success, including close supervision of staff as outlined below: Oversight of the case management services provided, supervision of staff interactions with participants; examination of cultural considerations for potential biases and trauma informed approaches.
Chart review and case conferences with Contractor staff regarding participants on their caseload.
Regular supervision sessions with Contractor staff which shall be documented and made available to County upon request.
Available on an on-call basis to provide guidance during any emergency situations encountered by case management staff.
Effectively communicates program expectations to team members, ensures Case Conferencing and HSH required training (external and in-service) is performed and recorded.
Prepare monthly budget reports and proposals
Estimate and allocate resources that participants may need in order to achieve project goals
Create and analyze budget, reports, and program goals
Communicate with funder on an ongoing basis, as required by Director
Collaborate with community partners for services to program participants
Coach, mentor, and supervise project team members and influence them to take positive action and accountability for their assigned work
Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in networking and public relations opportunities
Effectively prioritize and execute tasks in high pressure situations
Develop program policies, procedure plans, and associated communications documents
Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Develop best practices and tools for project execution and management
Train, coach, and manage Program Services team on program requirements, tools, and methods to meet those requirements, performs regular case conferencing and ensure proper recording: every client intake along with the subsequent service documentation, case conference reports.
Responsible for service team development through: training, policy and procedure, structured and recorded supervision, and learning collaboratives
Visit and manage multiple teams of staff located at various work sites
Ensure subordinate Programs are accountable and meet Funder Requirements, communicate with funder on an ongoing basis.
Collaborates with other service providers to link various programs to community resources and supportive services.
Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities.
Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources.
Identifies better, faster, more efficient ways to achieve the mission of VOALA.
Community Outreach.
Coaches and mentors junior staff.
Other duties as required and may be subject to change
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.