Program Manager - User Acceptance Testing

Golden 1 Credit Union•Sacramento, CA

1d•Hybrid

About The Position

The Program Manager, User Acceptance Testing, will support the Director of Enterprise User Acceptance Testing in ensuring the overall quality of systems within Service Operations. This role involves managing multiple UAT projects, coordinating with various teams, and ensuring that testing activities align with the strategic goals of the organization. The Program Manager will focus on continuous improvement initiatives, stakeholder communication, defect management, dashboard creation for reporting to senior management, and the effective utilization of testing tools and methodologies.

Requirements

5+ years of relevant experience in program management, business analysis, and user acceptance testing.
Experience in leading UAT activities and collaborating with cross-functional teams.
2+ years’ experience with project research, business analytics, or program management.
Strong oral and written communication skills, including presenting to groups and preparing detailed reports for senior management.
Well versed in reporting on Operational KPI’s for example: Transaction Volumes, Quality, Service Levels, Productivity and Unit Cost.
Advanced organizational skills, including the ability to prioritize daily activities and multi-task to complete high priority and time sensitive assignments and processes simultaneously.
Proficient in Excel, including the use of pivot tables and charts.
Independent work methods with strong oral/written communication and numerical skills.
Work well under pressure.
Ability to read, analyze, and formulate business processes as well as be able to apply analytical skills to problem solving.
With the ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to formulate ideas and recommendations both orally and in writing for presenting to management.
Ability to execute commonly used financial industry concepts and practices.
Demonstrated ability to working a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
Ability to lead a team for projects.
Enthusiasm and interest in operational improvement and driving organizational change to create a more secure financial environment.
Strong sense of ethics and professionalism.
Ability to positively communicate suggested solutions and alternate outcomes.
Ability to keep and maintain confidential information

Nice To Haves

Project participation, including management and coordination of projects, is preferred.
Experience with MS Office Software desired.

Responsibilities

Oversee and manage multiple UAT projects, ensuring they are completed on time, within scope, and within budget.
Assist the Director in developing and refining the UAT strategy, methodology, and framework for Service Operations.
Collaborate with project managers, business analysts, and development teams to define UAT scope, objectives, and timelines.
Develop and execute comprehensive test plans, including test case development, test execution, defect tracking, and resolution.
Identify areas for improvement in UAT processes and implement best practices, tools, and techniques to enhance testing efficiency and effectiveness.
Act as a primary point of contact for UAT-related communications, providing regular updates to stakeholders on progress, risks, and issues.
Assist in building and maintaining a governance model for UAT activities within Service Operations, ensuring compliance with regulatory requirements and internal policies.
Provide guidance and mentorship to UAT team members and other stakeholders on UAT principles and practices.
Lead cross-training initiatives to ensure staff are well-versed in various aspects of UAT and Service Operations.
Ensure the proper usage of available testing tools to maximize the effectiveness of UAT efforts.
Conduct deep dive analysis of system health and performance, identify gaps, recommend solutions, and provide multi-level communications on system-related information.
Oversee defect tracking and resolution processes, ensuring that defects are logged, prioritized, and addressed in a timely manner.
Implement strategies to reduce defect rates and improve overall software quality.
Develop and maintain dashboards for reporting UAT progress, defect status, and other key metrics to senior management.
Ensure that dashboards provide clear, actionable insights for decision-making.
Provide detailed professional analytics on products and services to Senior Management and project teams as applicable.
Assist with RFP cost, benefit analysis, and propose responses to various RFP concerns.
Translate business requirements and objectives into system requirements for technical staff.
Interpret technical designs and vendor specification documentation.
Develop and maintain applicable program documents.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.
Develop and maintain working relationships with all levels of management, peers, and subordinates, both internally and externally with peers and vendors, to accomplish credit union strategic goals.
Perform any other duties or special requests assigned.
Assist with training junior staff and other areas as needed.