Program Manager, Trust & Safety, Prime Video, Prime Video Trust & Safety

Amazon • Seattle, WA

1d • $82,700 - $129,800 • Onsite

About The Position

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand across devices worldwide. Within our Trust & Safety organization, we are building the future of automated content classification, leveraging large language models (LLMs) to predict maturity ratings and content descriptors at scale. This role sits at the intersection of Operations, Engineering, and Content Policy, and is critical to ensuring our customers receive accurate, consistent, and trustworthy information to make viewing decisions. We are looking for a Program Manager who will own the end-to-end prompt lifecycle for our content classification automation systems. You will deeply understand our Standard Operating Procedures (SOPs), translate nuanced policy requirements into precise prompts, rigorously test outputs, and deploy changes to production. You will influence without authority across Science, Engineering, Operations, and Policy teams to drive alignment and deliver results. This is a high-judgment role where you will make strategic tradeoff decisions between precision and recall to optimize classification quality while balancing customer experience and operational efficiency.

Requirements

• 3+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
• Experience managing competing priorities and using metrics to drive business decisions
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Bachelor's degree or 3+ years of equivalent professional experience managing programs or in a technology, content moderation, or AI/ML-adjacent environment

Nice To Haves

• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems, or experience in machine learning, data mining, information retrieval, statistics or natural language processing
• Experience in trust and safety compliance or risk
• Experience in a test-driven and formal QA development environment, including development, staging, production (or equivalent) deployment cycles
• Experience driving improvement programs in the operations, engineering and support fields
• Experience with statistical methods (e.g., A/B Testing, Regression)

Responsibilities

• Own end-to-end prompt engineering for content classification automation, including drafting, iterating, A/B testing, and deploying prompt changes to production environments.
• Develop deep expertise in maturity rating and content descriptor SOPs. Identify critical decision points, edge cases, and nuances that must be translated into prompt logic to ensure automated outputs mirror or is better than human judgment.
• Design and execute rigorous testing frameworks to validate prompt outputs against ground truth. Analyze false positives and false negatives, and make high-judgment calls on acceptable thresholds.
• Make strategic decisions on where to optimize for precision (minimizing false positives) versus recall (minimizing missed content), balancing customer trust, regulatory requirements, and operational cost.
• Drive alignment and decision-making across Science, Engineering, Operations, Legal, and Policy teams without direct reporting relationships. Build consensus on prompt strategies, escalation paths, and deployment timelines.
• Coordinate production deployments of prompt updates, monitor real-time performance metrics, and rapidly iterate based on output quality signals.
• Establish and track KPIs for automation accuracy, coverage, and efficiency. Identify opportunities to expand automation scope and reduce manual review dependency.
• Maintain program governance structures for prompt changes, including change management protocols, rollback procedures, and audit trails.
• Partner with Science teams on model behavior, Engineering on deployment infrastructure, Operations on ground truth labeling, and Policy on evolving content standards.
• Develop and maintain comprehensive documentation of prompt logic, testing results, decision rationale, and SOP-to-prompt mapping to enable knowledge transfer and organizational continuity.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level