Program Manager - TPO Power

Iberdrola•Boston, MA

5d•$134,080 - $167,600•Onsite

About The Position

The Program Manager - TPO Power is responsible for IT infrastructure delivery for Avangrid Power, including infrastructure services across IT functions. The role oversees resource and project management organizations delivering services in Cloud/AI, operating systems, databases, networks, telecommunications, and hardware infrastructure. It serves as the primary point of contact for IT service delivery for Avangrid Power and its TPO (Technology, Platforms and Operations) needs. The position manages service delivery, project and program execution, budgets, procurement, and coordination among business stakeholders, IT application teams, TPO managers, subject-matter experts, and senior company stakeholders. It also establishes project management frameworks, tools, and quality assurance processes, and supports regulatory compliance and the enterprise’s ability to meet infrastructure needs and adopt new technology.

Requirements

Bachelor's degree in telecommunications, computer information systems, or a related field, and at least 8 years of relevant experience; an equivalent combination of education and experience may be considered.
At least 5 years of project or program management experience.
Broad-based experience in technology leadership, management, or related areas.
Prior experience working in an IT department in any capacity.
Prior experience coordinating IT projects.
Demonstrated history of exceptional customer service.
Strong history of managing complex efforts with demanding customers.
Working knowledge of utility-company regulatory requirements, including NERC CIP and SOX.
Strong technical background and understanding of Cloud/AI, servers, storage, backup, networks, and telecommunications.
Proven experience in strategic project execution, strategic planning, risk management, and change management, engaging and influencing stakeholders at all levels across the company.
Strong commitment to personnel safety and IT security.
Working times may vary and may include early starts to meet with team members in Europe or later hours to meet with team members on the West Coast.
Travel within the United States and to Europe may be required from time to time.

Nice To Haves

Knowledge of JIRA and Kanban.
PMP certification.

Responsibilities

Serve as the main point of contact for Avangrid Power TPO matters, including incident management, NERC CIP compliance assurance, service delivery, technical management, budget management, and operational excellence.
Interface with IT Applications/COEs and Business and IT Application Directors to gather TPO requirements and define associated activities, projects, and programs.
Lead the annual demand process and gather subject-matter expert estimates for each technical tower across submitted COE and business projects.
Coordinate day-to-day activities and project operations with TPO Managers to ensure agreed service delivery.
Develop TPO service and technical delivery scopes aligned with business strategy and global objectives; interface and report to senior company stakeholders.
Control and monitor project timelines, budgets, scope, risks, and changes to ensure execution.
Define project processes and procedures in accordance with company global standards and best practices.
Participate in bi-weekly meetings with TPO project managers, subject-matter experts, and managers, and lead the business program meeting.
Develop quality assurance policies and procedures for managed projects, aligned with applicable standards such as NERC CIP and NIST requirements.
Ensure the local enterprise can support infrastructure requirements and maintain high service levels.
Manage the Avangrid Power TPO budget and IT procurement, including an annual combined capital and operating expense budget of more than $10 million.
Champion best practices in a high-volume, dynamic environment.
Ensure enterprise readiness to support new technology and maintain service levels, while developing a sustainable IT environment that supports growth and regulatory compliance, including NERC CIP and SOX.
Act as a technical project manager for small projects when a dedicated technical project manager is not required.
Own project management methodology and tools, define tool structure and Kanban models, and promote project management culture and methodology among the project management team, subject-matter experts, managers, and business stakeholders.