TPO, AskGS TSA (Osprey Program)-Durational role

6090-Johnson & Johnson Services Legal Entity•Brunswick, OH

11d

About The Position

Johnson & Johnson is seeking a Manager, Technical Product Owner to provide hands-on technical product leadership for the Osprey program and the AskGS Transition Services Agreement (TSA) scope. The role connects business, product, program, testing, content, architecture, and engineering teams to translate Osprey requirements into well-designed, testable, release-ready ServiceNow capabilities. It combines ServiceNow engineering and solution-design expertise with product and delivery leadership, including solution shaping, troubleshooting, operational visibility, readiness coordination, and governance, approval, testing, cutover, and release activities. The role is durational for 13 months and is located in New Brunswick or Raritan, New Jersey. The position leads ServiceNow product work for Osprey TSA readiness across AskGS, translating program and operational needs into a prioritized backlog and coordinating issues, decisions, design readiness, architecture validation, dependencies, early-build preparation, and risk mitigation. It provides technical consultation and configuration guidance, assesses platform impacts across AskGS capabilities, supports integrations and cutover configuration, and partners with architects and engineers on scalable, secure, supportable solutions. The Technical Product Owner coordinates delivery and testing with product owners, delivery leads, architects, engineers, vendors, and program stakeholders. The role supports in-sprint, integration, regression, and user acceptance testing; defect triage; release and cutover readiness; and hypercare. It maintains workstream status reporting, dashboards, and executive communications, and ensures work aligns with enterprise architecture, security, privacy, data separation, and release governance. The role also supports AskGS content and knowledge-management readiness, partnering with content owners and experience teams to maintain a clear employee journey across search, portal, chat, web, and assisted-service channels. It uses employee and agent feedback, service data, and delivery insights to improve usability, supportability, and adoption while protecting the stability of existing AskGS services.

Requirements

Proven experience as a Technical Product Owner, ServiceNow technical lead, solution consultant, or in a comparable role delivering enterprise platform capabilities.
Strong hands-on knowledge of ServiceNow configuration, solution design, workflows, case management, service catalog, portal or Employee Center experiences, security, routing, reporting, and integrations.
Experience translating complex business and technical requirements into epics, user stories, acceptance criteria, solution options, and actionable delivery plans.
Demonstrated ability to troubleshoot complex platform issues and collaborate effectively with architects, developers, testers, administrators, and external delivery partners.
Experience with Agile delivery, backlog management, release planning, testing, defect triage, cutover, and hypercare.
Ability to synthesize complex program information into clear status reporting, risks, decisions, and executive-ready communications.
Excellent facilitation, stakeholder-management, and communication skills across business, technology, program, and vendor teams.
Bachelor's degree in information technology, engineering, business, or a related field, or equivalent practical experience.

Nice To Haves

ServiceNow Certified System Administrator (CSA) and/or relevant implementation certification.
Experience supporting HR Service Delivery, employee service delivery, case management, Employee Center, Virtual Agent, Now Assist, Advanced Work Assignment, Performance Analytics, or IntegrationHub.
Experience with separation, divestiture, TSA, or other large-scale enterprise-transformation programs.
Experience with content and knowledge operations, including article workflows, user criteria, quality, searchability, and lifecycle governance.
Familiarity with data separation, identity, e-signature, digital-assistant, chat, and enterprise integration design considerations.
Experience operating in a Global Business Services or shared-services environment.

Responsibilities

Own and coordinate ServiceNow product work supporting Osprey TSA readiness across AskGS capabilities.
Translate program, business, and operational needs into epics, features, user stories, acceptance criteria, dependencies, and release outcomes.
Facilitate Osprey-related issues and decisions, aligning stakeholders on scope, priorities, risks, and actions.
Support design readiness, solution finalization, architecture validation, dependency analysis, early-build preparation, and risk mitigation.
Provide hands-on ServiceNow technical consultation, configuration guidance, troubleshooting, and issue resolution.
Partner with platform architects and engineers to apply configuration-first, scalable, secure, and supportable solution patterns.
Assess TSA requirements' platform implications across case intake, service catalog, portal experiences, assignment groups, queues, security, routing, workflows, notifications, and reporting.
Provide technical guidance for Osprey integrations and supporting capabilities, including digital assistant and chat dependencies, Adobe Sign or DocuSign, identity, and upstream or downstream systems.
Coordinate platform configuration for cutover, including landing pages, contact-directory updates, content, user criteria, workflows, and routing rules.
Coordinate work across Technical Product Owners, Business Product Owners, delivery leads, architects, engineers, testing teams, vendors, and program stakeholders.
Partner with QA and business testing teams to plan and execute in-sprint, system integration, regression, and user acceptance testing.
Review user stories and acceptance criteria, support defect triage, and validate delivered functionality against business and TSA needs.
Track open items and progress work through design, architecture, governance, approval, release, cutover, and hypercare processes.
Identify cross-program impacts and protect the stability of existing AskGS services while Osprey changes are designed and deployed.
Maintain a weekly ServiceNow workstream status scorecard covering scope, milestones, delivery health, risks, issues, dependencies, decisions, and path-to-green actions.
Build and maintain ServiceNow dashboards and reports to improve operational visibility and support data-driven decisions.
Prepare concise updates, demos, decision materials, and recommendations for program and executive stakeholders.
Ensure work complies with enterprise architecture, security, privacy, data separation, and release-governance expectations.
Coordinate vendors and delivery partners while maintaining clear accountability for outcomes, decisions, and documentation.
Support AskGS content and knowledge-management activities for TSA readiness, including knowledge structure, user criteria, workflows, content quality, and migration readiness.
Partner with content owners and experience teams to preserve a clear employee journey across search, portal, chat, web, and assisted-service channels.
Help define and validate service-selection, case-intake, routing, and support experiences for in-scope Osprey populations.
Use employee and agent feedback, service data, and delivery insights to improve usability, supportability, and adoption.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short- and long-term disability insurance
Business accident insurance
Group legal insurance
Pension plan
401(k) savings plan
Vacation: 120 hours per calendar year
Sick time: 40 hours per calendar year (56 hours per calendar year for Washington employees)
Holiday pay, including floating holidays: 13 days per calendar year
Work, Personal and Family Time: up to 40 hours per calendar year
Parental leave: 480 hours within one year of a child's birth, adoption, or foster care placement
Condolence leave: 30 days for an immediate family member and 5 days for an extended family member
Caregiver leave: 10 days
Volunteer leave: 4 days
Military spouse time-off: 80 hours