Sr. Program Manager (Tech)

Expedia•San Jose, CA

2d•$199,000 - $278,500

About The Position

Expedia Group is a global travel company that connects travelers, partners, and advertisers through its consumer brands, B2B network, and travel advertising business. The Membership & Engagement organization builds platforms and capabilities for trusted, personalized, and connected travel experiences, focusing on Loyalty, Identity, and Messaging. As a Senior Technical Program Manager, you will lead complex, cross-domain initiatives at the intersection of technology delivery, execution discipline, and organizational effectiveness. This role requires a senior leader to drive alignment from strategy through execution, bring structure to ambiguity, clarity to priorities, and rigor to delivery. You will navigate deep technical programs, shape the operating model, and influence stakeholders through new ways of working. Strong stakeholder management skills are essential, as is comfort working closely with engineering, product, data, and business leaders to ensure predictable and scalable outcomes.

Requirements

Proven experience leading large-scale, cross-functional technical programs with ownership across multiple services or domains, including end-to-end delivery accountability.
Solid background working closely with software engineering teams on system design, low-level design, API design, and data modeling, with the ability to understand and challenge technical approaches.
Demonstrated ability to manage complex dependency maps, risks, and trade-offs across organizations, using data and metrics to drive decisions and communicate program status and outcomes.
Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products, including safely integrating and operating AI/ML enabled solutions that improve customer or business outcomes.

Nice To Haves

Experience driving technical programs that operate at significant scale, with demanding reliability, performance, and security requirements across multiple services or platforms.
Track record of influencing technical and architectural direction across teams or domains, facilitating decisions that balance short-term delivery needs with long-term architectural health.
Demonstrated excellence in building and improving program management frameworks, operational processes, and metrics that raise the bar on execution quality and predictability across organizations.
Experience applying AI/ML capabilities or AI-assisted tooling within complex technical programs to improve developer productivity, customer experiences, or operational efficiency, while ensuring safe and compliant usage aligned to organizational standards.

Responsibilities

Drive complex, cross-functional technical programs from definition through delivery, ensuring alignment across engineering, product, and partner teams to achieve agreed business outcomes.
Translate strategic objectives into clear, executable program plans with detailed scope, milestones, dependencies, and success metrics, and continuously manage risk, issues, and trade-offs.
Lead coordination of multiple technical teams and services, facilitating architecture, system design, API design, and data modeling discussions to ensure cohesive end-to-end solutions.
Establish and run effective program operating rhythms, including governance, status, and decision forums, using data and metrics to provide clear visibility into program health and to influence stakeholders.
Foster operational excellence by defining and driving standards for quality, reliability, security, and scalability across programs, including readiness, launch, and post-launch support processes.
Apply familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products, and safely integrate and operate AI/ML enabled solutions that improve outcomes across multiple domains and services.