Program Manager - SH

Edmonton City Centre Church Corp•Edmonton, AB

About The Position

The Program Manager – Supportive Housing provides leadership and oversight for housing-focused, community-based programs supporting individuals experiencing homelessness, housing instability, mental health concerns, substance use, trauma, and other complex barriers. The role is responsible for program operations, service delivery, people leadership, safety oversight, and continuous improvement, while fostering trauma-informed, person-centered environments that promote stability, well-being, and positive housing outcomes. Working collaboratively with employees and community partners, the Program Manager ensures programs operate in alignment with organizational values, strategic priorities, and contractual requirements.

Requirements

Bachelor’s degree in Social Work or other Applied Human Services.
RSW with ACSW and/or other related professional designations
Standard First Aid and CPR.
Suicide Intervention
Valid Class 5 Driver’s License and vehicle
Proof of vehicle insurance (min. $2 million liability), registration and 3-year drivers abstract.
Indigenous Awareness
Medication Administration
5+ years of progressive leadership in supervision, staff management, program development, and project start-up/management
5+ years supporting individuals experiencing homelessness using trauma-informed, person-centered approaches
5+ years working collaboratively with Indigenous communities and across government/contract funders
Extensive experience managing large facilities (e.g., shelters), including operations, budgets, and accreditation standards
Strong expertise in harm reduction, de-escalation, and culturally/gender-inclusive, evidence-based practices
Deep knowledge of emergency health and social services, outreach/housing systems, and complex needs (trauma, addictions, mental health, poverty)
Proven relationship-building skills with advanced proficiency in MS Office and database systems
Applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.

Responsibilities

Provide operational leadership and oversight for supportive housing and community-based programs to ensure effective service delivery and program outcomes.
Ensure programs operate in alignment with organizational values, strategic priorities, funder expectations, and industry best practices.
Support the development, implementation, evaluation, and continuous improvement of program policies, procedures, and operational practices.
Monitor program quality, participant experience, service outcomes, and operational effectiveness to support continuous improvement.
Build and maintain collaborative relationships with employees, community partners, funders, government stakeholders, and external agencies.
Recruit, supervise, coach, and support employees while fostering a respectful, collaborative, and psychologically safer workplace culture.
Lead performance management, employee development, workforce planning, and team engagement initiatives.
Oversee workplace health and safety practices, risk management processes, and responses to critical incidents and emergencies.
Ensure compliance with accreditation, licensing, contractual, safety, and organizational standards and requirements.
Manage program budgets, reporting, operational planning, and administrative responsibilities to support effective and sustainable program operations.