Program Manager - Street Outreach

The Salvation Army Southern California•Henderson, NV

4h•Onsite

About The Position

The Program Manager - Street Outreach is a full-time, non-exempt position responsible for supervising Street Outreach Specialists and overseeing daily operations. Key duties include assisting with staff training, ensuring accurate logs and reports, and providing direct case management to homeless individuals. The role involves coordinating care with community partners for participant eligibility and health services, maintaining knowledge of community referral agencies, and tracking client progression. The Program Manager will perform interventions and crisis-oriented counseling, conduct outreach activities in various locations where homeless and at-risk families may congregate, and manage client databases and HMIS data entry. Administrative tasks include preparing shift schedules, approving timecards and time off requests, and completing staff evaluations. This position is primarily outdoors (90%) in potentially dark and remote locations, and teams will operate without law enforcement or security. The role requires strict confidentiality and is subject to grant funding.

Requirements

Bachelor’s degree in Social Work or related discipline. A minimum of four years of related employment experience may be substituted for degree requirements.
Demonstrate a positive attitude, with the ability to communicate & work with people of diverse backgrounds & circumstances.
Able to maintain a non-judgmental attitude, professional approach, and boundaries with clients.
Able to handle crisis/emergency services for the homeless and to utilize crisis intervention & conflict resolution skills.
Ability to assess at-risk participants and situations.
Ability to maintain strict confidentiality.
Successful background clearance.
Proficiency in Microsoft Office Software (Word, Excel, etc.).
Must have a valid NV Driver's License, clean driving record, and own registered and insured vehicle.

Nice To Haves

Experience working with homeless and/or at-risk veterans preferred.

Responsibilities

Supervise Street Outreach Specialists and oversee day-to-day operations.
Assist the Homeless Services Coordinator with the facilitation of staff training.
Ensure logs, census, and reports are accurate and timely.
Provide direct case management services to homeless individuals.
Coordinate care with community partners and others on behalf of participants for eligibility documentation and mental and physical health services.
Learn and maintain knowledge of community referral agencies and procedures, along with modifications to those procedures.
Maintain, record, and report the progression of clients through program participation.
Perform interventions and crisis-oriented counseling.
Conduct outreach activities, including visits to facilities such as shelters, treatment programs, soup kitchens, and other locations where homeless and at-risk families may congregate.
Maintain client databases and referrals for services and generate reports.
Complete accurate and timely data entry into the HMIS system.
Always maintain participant confidentiality.
Attend all scheduled team meetings and trainings.
Prepare shift schedule for Homeless Outreach Specialist.
Approve staff timecards and time off requests.
Complete staff 90-day and Annual evaluations.
Other duties and special projects as assigned as they relate to the position of Program Manager.