Program Manager, Strategic Accounts
About The Position
The Program Manager, Strategic Accounts serves as a trusted advisor to key healthcare clients, driving workforce initiatives, optimizing contingent labor programs, and delivering strategic staffing solutions. This highly consultative role combines healthcare staffing expertise, workforce analytics, program management, and executive-level client engagement to support organizational workforce goals. The ideal candidate brings deep knowledge of healthcare staffing operations, workforce management platforms such as ShiftWise, and the ability to analyze data, develop actionable recommendations, and present insights to executive stakeholders. This individual will partner closely with clients, internal leadership, and cross-functional teams to drive program performance, workforce optimization, and client satisfaction.
Requirements
- Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience in healthcare staffing, workforce solutions, MSP, VMS, RPO, or program management experience.
- Strong understanding of hospital staffing, contingent labor programs, and healthcare workforce operations.
- Experience working with ShiftWise, VMS platforms, or workforce management systems.
- Advanced proficiency in Microsoft Excel including reporting, data analysis, and workforce metrics.
- Strong PowerPoint presentation skills, including executive-level reporting and client-facing presentations.
- Exceptional communication, consulting, and relationship management skills.
- Experience managing large healthcare accounts, preferably within the West Coast market.
- Ability to influence stakeholders and drive strategic workforce initiatives in a fast-paced environment.
Nice To Haves
- Healthcare staffing agency, MSP, VMS, workforce solutions, or contingent labor management experience.
- Proven ability to translate workforce data into strategic recommendations for executive audiences.
Responsibilities
- Act as the primary strategic partner for assigned West Coast healthcare clients, providing workforce and staffing expertise.
- Lead workforce planning discussions, program reviews, and business consultations with client leadership teams.
- Analyze workforce data, staffing trends, fill rates, contingent labor utilization, and financial metrics to identify opportunities for improvement.
- Utilize ShiftWise and other workforce management technologies to monitor program performance and support data-driven decision-making.
- Develop and deliver executive-level presentations, business reviews, and strategic recommendations using PowerPoint and Excel.
- Partner with operational, recruiting, and client services teams to ensure successful execution of workforce initiatives.
- Identify risks, workforce challenges, and market trends, providing proactive solutions to clients.
- Support implementation of workforce strategies that improve staffing outcomes, increase efficiencies, and enhance client satisfaction.
- Build and maintain strong relationships with client stakeholders, serving as a trusted advisor and program leader.
- Lead special projects, process improvements, and strategic initiatives aligned with client goals and organizational objectives.
Benefits
- bonus or commission
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
