Program Manager-State Hospital Step Down

NORTH TEXAS BEHAVIORAL HEALTH AUTHORITY•Scurry, TX

8d•$70,000 - $75,000•Hybrid

About The Position

North Texas Behavioral Health Authority (NTBHA) is seeking a passionate Program Manager for its State Hospital Step Down Program. This program is designed to identify, assess, and facilitate the successful transitions of adults with serious mental illness (SMI), or a combination of SMI and medical needs, from hospital-based settings to community-based services with appropriate supports. The Program Manager will oversee all aspects of the program, including training, supervision, deliverables, and admissions. This role involves direct supervision of Care Coordinators or the Intensive Transition Team (ITT) and ensures the delivery of services post-enrollment, including oversight of daily activities within the Transitional Home and community residences. The ITT collaborates with various stakeholders to ensure a person-centered transition process. The Program Manager also represents the ITT in court-related processes. Travel is required within the NTBHA catchment area (Dallas, Ellis, Hunt, Kaufman, Navarro & Rockwall Counties), potentially involving fleet or personal vehicle use for visits, meetings, and other business needs. This exempt position requires schedule flexibility to meet organizational needs.

Requirements

Graduated from an accredited college or university with a master’s degree with a major specialization in Human/Behavioral/Social Services or related field.
Minimum of three years of experience in community mental health working with adult population with SMI and/or worked at a psychiatric hospital and/or Assertive Community Treatment (ACT) team (if a Qualified Mental Health Professional).
Minimum of 1 year of supervisory experience.
Experience implementing new programs.
Familiarity with relevant laws and regulations governing mental health services.
Experience in working case-management.
Knowledge of trauma-informed care principles and strategies.
Experience in providing psychosocial education, skills training, or assessments, particularly with the target population.
Experience with participating in a treatment team that develops and monitors treatment plans for persons with severe persistent mental illness and substance use disorders.
Knowledge of the Texas crisis response requirements.
Knowledge of the various community resources and providers within the NTBHA service area.
Possess and maintain a valid driver’s license.
Pass and maintain a clear background record as required for healthcare organization under state and federal contracts.
Must be able to work on and have knowledge of a PC (personal computer).
Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.

Nice To Haves

Licensed Practitioner of the Healing Arts (LPHA): LPC, LCSW, Licensed Psychologist, or LMFT and/or experience Qualified Mental Health Professional.
Bilingual ability preferred but not required.

Responsibilities

Oversee all aspects of the State Hospital Step Down Program, including training, supervision, and deliverables.
Provide direct supervision to members of the State Hospital Step Down Program Care Coordinators or Intensive Transition Team (ITT).
Oversee admissions into the program, including residents of the Transitional Home and those in the community.
Ensure the services delivered after enrollment, including oversight of the daily activities within the home.
Represent the ITT in court-related processes, including written reports and testifying, as approved.
Use NTBHA’s approved curriculum and assessments with clients in accordance with their developmental and cognitive abilities, mental health status, and symptoms.
Seek clinical consultation as needed from the Chief Clinical Officer.
Assist clients in crisis in accessing appropriate mental health services and facilitate appropriate continuity of care.
Provide accurate and timely reporting metrics to the Chief Clinical Officer or designee.
Make accurate and effective assessments and recommendations regarding the client’s mental health needs in compliance with client rights and all relevant statutes and policies.
Develop and maintain rapport with persons in crisis using modalities such as Motivational Interviewing.
Develop and maintain rapport with the various agencies and organizations involved with the State Hospital Step Down Program.
Prepare, create, and maintain records, files, documents, reports, and correspondence both within NTBHA and partner agencies and organizations.
Work with other NTBHA employees, members of partner agencies and organizations, as well as the target population and their families in a constructive and efficient fashion.